Madison Smith
Youngstown
Summary
Motivated, adaptable, and detail-oriented individual, with extensive leadership experience across multiple departments. Skilled in coaching, training, and guiding teams to exceed performance goals while fostering collaboration and communication. Proven ability to support transitions through remodels with empowering leadership and cross-functional teamwork. Seeking to leverage expertise as a Realty Execution Coach to drive team success and operational excellence.
Overview
9
9
years of professional experience
Work History
Team Lead – Automotive / ON DIH Support (Remodel)
Walmart
12.2024 - Current
- Coached and trained team members to achieve performance targets and deliver excellent customer service.
- Assisted in executing a store of the future remodel, leading the team through operational changes and resets.
Team Lead – Hardlines / Apparel / Homelines
Walmart
04.2022 - 12.2024
- Monitored reports, daily operations, and associate concerns to maintain smooth business performance.
- Partnered with fellow Team Leads to develop and deliver Training Tuesdays, enhancing associate skills and growth.
- Directed overnight team operations during store remodels, with a focus on driving success in the Apparel department.
- Identified and resolved RFID system issues, improving inventory accuracy by training team members on claims disposal processes.
Teaming Associate – Sporting Goods / Lawn & Garden / Seasonal
Walmart
10.2020 - 04.2022
- Delivered high-quality customer service by addressing needs, resolving issues, and ensuring a positive shopping experience.
- Trained and onboarded new hires, equipping them with the skills and knowledge to perform effectively.
Academy Trainer – Meat & Produce / Bakery & Deli
Walmart
01.2019 - 01.2020
- Collaborated with cross-functional teams to improve department efficiency and accuracy.
- Ensured compliance with company standards while supporting a positive team culture.
- Oversaw supply ordering, customer satisfaction initiatives, and associate training in departmental processes.
Online Digital Pickup / Cashier
Walmart
09.2016 - 11.2018
- Provided efficient, friendly customer service across multiple departments.
- Assisted in Electronics, Hardware, and Photo Lab as needed.
- Trained associates in layaway processes and conducted audits to ensure compliance.
Education
High School Diploma or Equivalent -
Skills
- Adaptable
- Teaching & Training
- Quick Learner
- Team Player
- Detail-Oriented
- Problem resolution
- Planning
- Effective communication
Projects
Led 2 major store remodels as a Team Lead, coordinating with leadership and team members to ensure efficient transitions, operational continuity, and timely completion.
Supported 3+ additional store remodels, working freight, training associates, and resolving operational challenges.
Timeline
Team Lead – Automotive / ON DIH Support (Remodel)
Walmart
12.2024 - Current
Team Lead – Hardlines / Apparel / Homelines
Walmart
04.2022 - 12.2024
Teaming Associate – Sporting Goods / Lawn & Garden / Seasonal
Walmart
10.2020 - 04.2022
Academy Trainer – Meat & Produce / Bakery & Deli
Walmart
01.2019 - 01.2020
Online Digital Pickup / Cashier
Walmart
09.2016 - 11.2018