Maddie Reed
Greeley,CO
Summary
Highly enthusiastic professional with over 8 years of customer service experience. Hardworking and focused on completing work quickly to exceed targets consistently. Reliable team member accustomed to taking on challenging tasks and dedicated to business success. Seeking to work in a dynamic and ever-growing environment.
Overview
5
5
years of professional experience
Work History
Baker/Packager
Sam's Club
02.2023 - 01.2024
- Used digital tools to make decisions about daily production.
- Leveraged teamwork and company values to ensure good member experiences.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation through example and hands on training.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Property and Store Manager
Life Storage
12.2021 - 12.2022
- Property management change from Extra Space Storage.
Property and Store Manager
Extra Space Storage
07.2019 - 12.2021
- Tasked with managing over 600 tenant relationships and maintained the property to a high standard of cleanliness and functionality.
- Maintained and managed all business relationships with over 10 vendors.
Completed foreclosure processes per state laws.
Generated sales for the company every day through tenant rentals. - Maintained fiduciary responsibility in the form of care and loyalty for the company while acting in good faith for the tenants.
- Deescalated tenant altercations and complaints.
- Trained and helped manage 5 other employees.
- Assisted in store acquisitions and openings.
- Drove district numbers upward with training sessions and competitions.
- Upheld the company's core values, passion, integrity, teamwork, innovation, and
excellence
Skills
- Problem-Solving
- Creative Thinking
- Customer Service
- Staff Management
- Teamwork
- Proactive
- Interpersonal and Vendor Communication
- Leadership
- Fast Learner
- Account Management
- Tenant Relations
- Office Management
Accomplishments
- Mission Accomplished, 10/01/19, District Manager at Extra Space Storage"Maddie was promoted to SM in October after doing a fantastic job as an AM. As a new SM, she didn't slow down and continued to challenge herself to drive the KPIs and ultimately the overall business. Maddie committed to excellence and the numbers grew each month that passed. In December, Maddie was green across all 6 KPIs! Conversions: 70%, CPP NR %: 81%, CPP NR$: 17.35, Googles: 19, Merch: $17.95, and EP 77%! Her commitment drove the revenue to exceed forecast each month! OUTSTANDING JOB! It's an honor to have Maddie on the team and we look forward to a record-setting 2020 in Loveland! Thanks for all you do Maddie!"
- Employee of the Month, 10/01/18
Timeline
Baker/Packager
Sam's Club
02.2023 - 01.2024
Property and Store Manager
Life Storage
12.2021 - 12.2022
Property and Store Manager
Extra Space Storage
07.2019 - 12.2021