Katrina Robinson
Memphis,TN
Summary
Dynamic and detail-oriented professional with extensive experience at Sam's Club, excelling in service excellence and proficient transaction processing. Recognized for effectively addressing customer needs and training new employees, while consistently maintaining high standards in product quality and safety. Committed to fostering a collaborative work environment and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Baker/Packager
Sam's Club
04.2015 - Current
- Baked all breads, (including specialty bread) within 2 hours.
- Adhered to members complaints and/or concerns while effectively using problem-solving skills.
- Cleaned and maintained production area and equipment from 6am to 2:30pm
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Packaged finished products for sale.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety protocols to prevent accidents and injuries.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
Cashier/Stocker
Dollar General
01.2013 - 03.2015
- Greeted customers entering store by using the "10-Foot Rule" and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked shelves to match planogram images and instructions.
Cashier/Stocker
Fred's Discount Store
08.2009 - 08.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by while working my shift from 6am until 3pm.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Booker T Washington High
Memphis, TN06.1992
Skills
- Experienced in Service Excellence
- Proficient Transaction Processing
- Experienced in Product Restocking
- Dedicated Co-Worker Support
Timeline
Baker/Packager
Sam's Club
04.2015 - Current
Cashier/Stocker
Dollar General
01.2013 - 03.2015
Cashier/Stocker
Fred's Discount Store
08.2009 - 08.2012
High School Diploma -
Booker T Washington High
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