Maddeline Sova
Summary
Customer-focused professional with a background in restaurant service, shift coordination, retail support, and inside sales. Brings strong organization, situational awareness, and multitasking skills, along with guest recovery, social media marketing, and order accuracy that support smooth daily operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Server/Manager/Marketing
Kona Grill
Liberty Township, OH
02.2026 - 09.2026
- Promoted team personality and business through social media engagement and weekly outreach to local businesses.
- Delivered attentive, personalized service in a fast-paced, high-volume restaurant.
- Resolved guest concerns, enhancing service quality and supporting team efficiency.
- Managed and coordinated shift responsibilities, supported servers and hosts, and completed nightly reports.
- Demonstrated reliability through punctuality, strong work ethic, and adaptability to changing environments.
Inside Sales Associate/Assistant
McSwain Carpets & Floors
Sharonville, OH
02.2025 - 10.2025
- Write quotes and convert to sales orders after building trust with clients and matching needs.
- Lowered receivables from $250,000 per month to $50,000 per month within 5 months through consistent follow-up.
- Manage receivables review for sales team to support timely collections and vendor payments.
- Expanded product knowledge across flooring options to guide customers and future business contacts.
Retail Sales Assistant/Receptionist
JP Flooring Design Center
West Chester, OH
08.2023 - 01.2025
- Provided in-showroom and phone support to customers, ensuring a positive shopping experience.
- Processed retail orders accurately and efficiently to ensure timely fulfillment.
- Recorded, edited, and posted videos and photos for social media, enhancing brand visibility.
- Ran batch reports each morning and verified payment entries within the system while supporting the Director of Corporate Operations.
Education
High School Diploma -
Bishop Fenwick High School
Franklin, OH05-2021
Some College (No Degree) - Criminal Justice
University of Cincinnati
Cincinnati, OHSkills
- Sales strategy
- Customer management
- Digital content creation
- Organizational multitasking
- High-pressure judgment
- Analytical thinking
- Collaborative communication
- Team supervision
- Dependability
- Punctuality
- Situational awareness
Timeline
Server/Manager/Marketing
Kona Grill
02.2026 - 09.2026
Inside Sales Associate/Assistant
McSwain Carpets & Floors
02.2025 - 10.2025
Retail Sales Assistant/Receptionist
JP Flooring Design Center
08.2023 - 01.2025
High School Diploma -
Bishop Fenwick High School
Some College (No Degree) - Criminal Justice
University of Cincinnati