Maddie Thomas
Boone,NC
Summary
Motivated and determined, Appalachian State University Senior, with an engaging personality and strong work ethic. I am paying my way through college while studying Public Relations with a minor in Sociology.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Mellow Mushroom
08.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs while working swiftly through a fast-paced environment.
- Effectively and positively communicated with customers to increase customer loyalty and build lasting relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
Host/Server
Dunwellz Custom Kitchen & Pour House
09.2017 - 09.2020
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Answered phone calls and directed customers in the right direction.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere while working in a fast-paced environment.
Gymnastics Coach
Perfect Balance Training Company
03.2019 - 09.2019
- Developed positive relationships with children and their families, resulting in long-term relationships and referrals.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Education
Bachelor of Arts - Public Relations Major With A Minor in Sociology
Appalachian State University
Boone, NC05.2024
Skills
- Sales Techniques
- Time Management
- Strong Work Ethic
- Effective Communication
- Upselling
- Positive Attitude
- Relationship Building
- Adobe Creative Suite
- Persuasive Speech
- Problem-Solving
Timeline
Server/Bartender
Mellow Mushroom
08.2020 - Current
Gymnastics Coach
Perfect Balance Training Company
03.2019 - 09.2019
Host/Server
Dunwellz Custom Kitchen & Pour House
09.2017 - 09.2020
Bachelor of Arts - Public Relations Major With A Minor in Sociology
Appalachian State University
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