Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
GIA MERCADO

GIA MERCADO

Groveland,FL

Summary

Motivated senior at the University of Central Florida, majoring in Communications with a focus on business, marketing, and sales. Experienced in balancing academic and professional responsibilities while developing strong problem-solving and communication skills. Passionate about building relationships and creating effective marketing strategies. Looking to bring a strong work ethic and a results-driven mindset to a dynamic team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bartender

American Social Orlando
01.2023 - Current
  • Build strong relationships with guests, cultivating a loyal customer base and increasing repeat business through personalized service
  • Leverage sales techniques to upsell menu items and beverages, consistently contributing to increased revenue
  • Utilize strong communication skills to create a welcoming atmosphere, enhancing guest satisfaction and fostering lasting connections
  • Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender

Copper Blues Miami
01.2022 - 01.2023
  • Excelled in a high-volume, fast-paced environment, consistently handling multiple tables with efficiency and accuracy
  • Thrived in a competitive setting by utilizing quick decision-making and adaptability to meet customer demands and exceed sales goals
  • Maintained high standards of service under pressure, ensuring guest satisfaction and contributing to a positive team dynamic
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Host/Server

Chico Malo Miami
01.2021 - 01.2022
  • Developed foundational sales and communication skills, learning how to effectively upsell products and engage with diverse clientele
  • Mastered the art of building rapport and creating lasting connections with guests, contributing to customer loyalty and repeat business
  • Strengthened skills by working with team members and fostering a collaborative environment
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Transfer - Business Administration

UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL
08-2025

International Business -

FLORIDA INTERNATIONAL UNIVERISTY
Miami, FL
01.2023

Skills

  • Social Media Marketing
  • Sales Strategies and Techniques
  • Real Estate Sales and Knowledge
  • Customer Relationship Management
  • Strong work ethic
  • Sales expertise
  • Sales techniques

Accomplishments

  • Florida Real Estate License
  • Bartender/server experience
  • Developed Sales and Marketing skills
  • Balancing work and School Activities
  • Significant growth in communication

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification

Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender

American Social Orlando
01.2023 - Current

Server/Bartender

Copper Blues Miami
01.2022 - 01.2023

Host/Server

Chico Malo Miami
01.2021 - 01.2022

Transfer - Business Administration

UNIVERSITY OF CENTRAL FLORIDA

International Business -

FLORIDA INTERNATIONAL UNIVERISTY

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GIA MERCADO