Maddie Williams
Santa Rosa,CA
Summary
Results-driven operations professional with 3 years of experience in supply chain and sales management. Proven track record of project management and social media marketing. Strong analytical and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Operations Manager
RIVER ROAD FAMILY VINEYARDS AND WINERY
07.2023 - Current
- Worked closely with production team during harvest for contracts, weigh tags and all operation aspects.
- Spearheaded cross-functional projects to enhance overall business operations, resulting in reduced costs and increased productivity.
- Oversaw vendor relationships to ensure optimal service levels at competitive pricing while meeting contractual obligations.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Collaborated with supply chain partners to align on forecast assumptions and improve overall supply chain efficiency.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
Sales Coordinator
SAN FRANCISCO GIANTS
08.2022 - 07.2023
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Input customer data into system, updating information regularly with changes to buying habits
- Developed and implemented new sales strategies to update product lines
- Supported sales team by delivering current territory sales data and costing information.
DTC & Membership Coordinator
GUNDLACH BUNDSCHU WINERY
01.2022 - 07.2022
- Resolved guest complaints and coordinated responses to individual needs
- Managed reservation services for guests and large parties
- Managed wine club sales for two wineries
- Answered emails and phones for all questions regarding the wineries and wine club concerns.
Social Media Intern
SONOMA STATE UNIVERSITY
08.2021 - 06.2022
- Utilized Twitter and Instagram to promote products, services and content
- Monitored, routed and replied to social comments and inquiries
- Responded promptly to comments and questions from corporate Twitter and Instagram pages.
Program Coordinator
SPRING LAKE VILLAGE
06.2021 - 12.2021
- Uncovered issues to determine solutions and assist program participants
- Directed, coordinated and administered activities programs
- Analyzed program effectiveness to modify, adapt and optimize workflows
- Coordinated logistics for activities and events.
Education
MASTER OF SCIENCE - SPORTS MANAGEMENT
Point Loma Nazarene University
San Diego, CA08.2022
BACHELOR OF SCIENCE - APPLIED HEALTH SCIENCE
Point Loma Nazarene University
San Diego, CA06.2021
Skills
- Operational Efficiency
- Client satisfaction
- Collaborative mindset
- Customer Relations
- Operations Management
Timeline
Customer Operations Manager
RIVER ROAD FAMILY VINEYARDS AND WINERY
07.2023 - Current
Sales Coordinator
SAN FRANCISCO GIANTS
08.2022 - 07.2023
DTC & Membership Coordinator
GUNDLACH BUNDSCHU WINERY
01.2022 - 07.2022
Social Media Intern
SONOMA STATE UNIVERSITY
08.2021 - 06.2022
Program Coordinator
SPRING LAKE VILLAGE
06.2021 - 12.2021
MASTER OF SCIENCE - SPORTS MANAGEMENT
Point Loma Nazarene University
BACHELOR OF SCIENCE - APPLIED HEALTH SCIENCE
Point Loma Nazarene University