Julia Braude
Chicago,IL
Summary
Accomplished professional specializing in system implementation, customer success, and client onboarding with proven expertise in enhancing sales support and CRM management. Demonstrates strong capabilities in leading end-to-end software deployments, ensuring optimal system adoption, and maintaining high levels of client satisfaction through proactive communication and tailored solutions. Skilled in coordinating cross-functional teams and managing projects that align technology with business objectives, driving operational efficiency and revenue growth.
Overview
6
6
years of professional experience
Work History
Customer Operations Manager
Apollo Art Global
Chicago, IL
08.2022 - Current
- Lead client implementations, onboard clients, and client success
- Identify and prioritize implementation milestones, manage implementation schedules, optimize project execution, and elevate client satisfaction
- Cultivate and manage vendor relationships to align with organizational objectives and foster value-added partnerships
- Foster strong client relationships via proactive communication, ongoing support, and customized solutions
- Develop comprehensive process documentation to streamline operations and facilitate knowledge transfer
- Manage the contract lifecycle
- Facilitate client onboarding and conduct comprehensive training sessions to ensure successful product adoption
- Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value
- Take ownership of implementation schedules, ensuring timely project delivery within budget
- Orchestrate seamless implementation processes, overseeing customer onboarding for smooth transitions
- Collaborate with the Content Team and clients to maintain a dynamic content calendar through Apollo's managed service offering
- Provide valuable feedback to enhance software systems' design, development, testing, and deployment
- Reviewing customer accounts and transactions while resolving issues and communicating with customers via email or phone.
Senior Manager, Continuous Improvement
SPEAR - Surveillance, Performance, Excellence, Automation, Requirements
01.2023 - 03.2024
- Support the maintenance of Value Chain of the entire business
- Lead requirements, budgeting, and ROI analysis of SPEAR initiatives
- Brief CEO, President, CTO, and COO on the status of the business and the risk/reward
- Initialize corporate ERP and Business System program
- Train Process Owners throughout the business on Center of Excellence initiatives, establishing and sustaining Surveillance & Performance
- Develop and present Performance Analytics Dashboards and KPIs across key business functions.
Business Analyst - Contract
Dynamic Consultants Group
Remote
05.2023 - Current
- Lead the definition of solutions based on MS D365 F&O - define engagement outcomes and business benefits, scope, architecture, implementation approach, and effort estimates
- Design customer-centric solutions using a holistic approach and understanding of all the systems involved and the impact the new solution will have on those systems
- Process reengineering
- Business process analysis
- Modeling data and processes
- Application support.
Implementation Consultant
Evention LLC
Chicago, IL
07.2021 - 07.2022
- Lead implementation projects through setup, training, testing, and go-live phase
- Managed more than 35 mostly-concurrent projects
- Completed 55 projects that generated over $155,000 in revenue
- Communicated with hotel accounting leadership to automate accounting processes through software training and parallel testing
- Coordinated across Account Executives, Development, Design, and Client Success associates to promote client retention
- Integrated accounting and finance data with POS systems, including Oracle, Simphony, InfoGenesis, Book4Time, etc
- Incorporated time and attendance data, including Kronos, ADP, ATLAS, etc., to calculate proper hours for client distributions.
Sales Operations Coordinator
Evention LLC
Chicago, IL
07.2020 - 07.2021
- Created Standard Operating Procedures to streamline Sales Campaigns for Hospitality, Retail, and other industries
- Managed Salesforce CRM data to optimize business development efforts within the Accounting Automation space
- Created contracts, addendums, quotes, and opportunities in the CRM platform
- Designed reports and dashboards in Salesforce for Evention Management and wide-ranging internal teams to locate new opportunities and track a wide array of metrics.
Sales Systems Analyst
InterContinental Hotel Group
Chicago, IL
02.2020 - 07.2020
- Created Standard Operating Procedures to ensure streamlining process amongst the sales team
- Built and distributed all incoming leads to appropriate Sales Managers
- Pulled pace reports to share with senior leadership and hotel ownership.
Sales Coordinator
InterContinental Hotel Group
Chicago, IL
10.2019 - 02.2020
- Managed Delphi to build bookings, create Sales Managers' contracts/addendums, and communicated with the client by sending countersigned contracts
- Generated formal proposals and ensured all aspects of the meeting were articulated effectively.
Client Engagement Specialist
BCD Meetings and Events
Chicago, IL
07.2018 - 07.2019
- Managed client-facing and internal events, including pre-planning, onsite execution, and final billing
- Provided support to the sales team with industry, competitor, and target account research
- Implemented Sales Marketing Campaigns for lead generation
- Qualified prospects based on their needs to determine business relationship viability.
Education
Bachelor of Science in Hospitality Leadership and Minor in Marketing -
Bradley University
05.2018
Skills
- Client satisfaction
- Contract Administration
- Operational Efficiency
- Revenue Generation
- KPI Tracking
- Sales Tracking
- Customer Retention
- Administrative Management
- Data Management
- Data Analysis
- Teamwork and Collaboration
- Training Management
- Records Organization and Management
- Proficient in Salesforce
- Systems implementation
- Process Improvements
References
Will Donovan, wdonovan@gmail.com, 469 264 2903
Timeline
Business Analyst - Contract
Dynamic Consultants Group
05.2023 - Current
Senior Manager, Continuous Improvement
SPEAR - Surveillance, Performance, Excellence, Automation, Requirements
01.2023 - 03.2024
Customer Operations Manager
Apollo Art Global
08.2022 - Current
Implementation Consultant
Evention LLC
07.2021 - 07.2022
Sales Operations Coordinator
Evention LLC
07.2020 - 07.2021
Sales Systems Analyst
InterContinental Hotel Group
02.2020 - 07.2020
Sales Coordinator
InterContinental Hotel Group
10.2019 - 02.2020
Client Engagement Specialist
BCD Meetings and Events
07.2018 - 07.2019
Bachelor of Science in Hospitality Leadership and Minor in Marketing -
Bradley University
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