Maddie Winter
Student
Portland
Summary
Dynamic and empathetic professional with a proven track record at Westlake Ace Hardware, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty through efficient service and resolving complaints, complemented by effective team collaboration and strong leadership skills as a Camp Counselor.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Legends
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Cashier
Westlake Ace Hardware
05.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Camp Counselor
Steve and Kate's Camp
05.2022 - 08.2022
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
Education
Bachelor of Arts - Social Work
University of Portland
Portland, OR05-2028
Bachelor of Arts - Sociology - Criminology
University of Portland
Portland, OR05-2028
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Product restocking
Patience and empathy
ID verification
Team collaboration
Customer relations
Cleaning and sanitizing
Written and verbal communication
Reliability and punctuality
Timeline
Cashier
Westlake Ace Hardware
05.2024 - Current
Retail Sales Associate
Legends
03.2024 - Current
Camp Counselor
Steve and Kate's Camp
05.2022 - 08.2022
Bachelor of Arts - Social Work
University of Portland
Bachelor of Arts - Sociology - Criminology
University of Portland
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