MADDISEN THOMAS
East Orange,NJ
Summary
Organized and dependable candidate with a positive attitude, adept at managing multiple priorities. Willing to assume additional responsibilities to achieve team objectives. Diligent customer service professional with a talent for satisfying diverse customers through creative and knowledgeable solutions. Leads teams of customer service-focused professionals to enhance customer ratings, minimize complaints, and boost business. Security-focused and diligent guard experienced in safeguarding personnel and premises. Responds appropriately to situational assessments, including criminal acts, fire, and medical emergencies, remaining alert, attentive, and vigilant at all times. Anticipates potential issues and intervenes proactively, utilizing a keen eye for detail.
Overview
2
2
years of professional experience
Work History
SECURITY (SORA LICENSE)
Metro One Loss Prevention Services
07.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
CASHIER
Stop And Shop Supermarket
07.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
CUSTOMER SERVICE ASSOCIATE
Walgreens
01.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
BACHELOR OF SCIENCE - COMPUTER NETWORKING AND TELECOMMUNICATIONS
Essex
03.2026
HIGH SCHOOL DIPLOMA -
West Orange High School
06.2023
CERTIFICATE - SHALLOW WATER LIFEGUARDING (UP TO 6 FT) WITH CPR/A
American Red Cross Training Service
08.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Data Entry
- Call center experience
- Security Guard License
- General security
- Safety awareness
- Baggage handling
- Ticketing and Reservations
Community Service
- Habitat for Humanity, Building homes, East Orange, NJ
- The Nature Conservancy, Plant trees, NJ
Timeline
SECURITY (SORA LICENSE)
Metro One Loss Prevention Services
07.2023 - 03.2024
CASHIER
Stop And Shop Supermarket
07.2023 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Walgreens
01.2022 - 06.2023
BACHELOR OF SCIENCE - COMPUTER NETWORKING AND TELECOMMUNICATIONS
Essex
HIGH SCHOOL DIPLOMA -
West Orange High School
CERTIFICATE - SHALLOW WATER LIFEGUARDING (UP TO 6 FT) WITH CPR/A
American Red Cross Training Service
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