Maddison Cosier
Hillsboro,OR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and create a safe atmosphere for customers.
Overview
7
7
years of professional experience
Work History
Cashier/Barista
Holoholo Espresso
Kailua, Hawaii
05.2026 - Current
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested appealing products.
- Input orders into point of sale system and handled customer payments.
- Assisted and communicated openly with coworkers to support drive-through flow.
- Maintained cleanliness of work areas and equipment.
- Ordered and received supplies to restock beverage items.
Receptionist
Windward Orthopaedic Group
Kailua, Hawaii
08.2025 - 08.2026
- Greeted patients warmly upon arrival at the orthopaedic clinic.
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Scheduled and confirmed appointments.
- Collected patient information and verified insurance details accurately.
- Prepared patient files and ensured documentation was complete for each visit.
- Created and maintained accurate patient charts daily for each doctor to ensure timely access to essential medical information.
- Updated client information to maintain accounts.
- Provided administrative support by managing document organization, handling faxes, and coordinating schedules for team efficiency.
- Assisted with administrative tasks, including filing and data entry duties.
Office Manager
Diamond Head Chiropractic
Honolulu, Hawaii
01.2025 - 07.2025
- Coordinated schedules for chiropractor to optimize appointment availability.
- Managed patient inquiries and delivered accurate information about services and procedures to enhance patient experience.
- Assisted with billing processes and ensured timely submission of insurance claims.
- Verified insurances and handled claim denials
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked payments due from clients and initiated follow-up communications on past due accounts to support cash flow.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated lunch service for chiropractor and staff to maintain workflow and support efficient operations.
- Assisted patients in foot scans and ordered customized orthotics.
- Assisted chiropractor during adjustments
- Provided care and supervision for therapy dog to maintain its health and readiness for patient interactions.
Front Desk Associate
Massage Envy
Kaneohe, Hawaii
06.2023 - 12.2024
- Welcomed clients warmly and ensured a positive first impression.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Coordinated with therapists to ensure timely service delivery and room readiness.
- Resolved issues to enhance customer satisfaction.
- Educated clients on membership benefits and promotional offers effectively.
- Answered phones, scheduled a variety of services, and responded to customer reviews.
- Updated guest profiles in the computer system following changes made during the reservation process.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted customers in self-guided service rooms (red-light therapy and vibroacoustic therapy).
Studio Coordinator
Waxing the City
Kailua, Hawaii
02.2023 - 06.2023
- Coordinated daily studio operations to enhance client experience and efficiency.
- Managed daily operations of the studio including booking appointments and responding to inquiries.
- Implemented cleanliness protocols to ensure a safe studio environment for clients.
- Supported marketing initiatives to increase service visibility through social media channels.
- Managed inventory and procurement of personal care products to ensure stock availability.
- Processed payments accurately using point-of-sale systems.
- Educated clients on memberships and services to enhance their understanding and engagement.
Team member/Barista
Le Crepe
Kailua, Hawaii
05.2022 - 02.2023
- Operated espresso machines and blenders for beverage preparation.
- Prepared crepes using fresh ingredients and following established recipes.
- Trained new staff on barista techniques and customer service standards.
- Handled cash transactions accurately and processed payments for customer orders.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored expiration dates on food items for freshness assurance.
- Rotated through a series of different stations based on team needs.
Barista
Starbucks
Kaneohe, Hawaii
05.2021 - 06.2022
- Prepared and served high-quality coffee beverages to customers.
- Engaged with customers to deliver personalized service and tailored product recommendations.
- Welcomed customers to coffee shop, creating a friendly atmosphere. and took orders for coffee drinks, food items, and other beverages.
- Processed customer payments efficiently using cash registers, ensuring accuracy and speed.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed coffee grinding and brewing equipment, performing regular maintenance to ensure optimal performance.
- Restocked shelves with ingredients and supplies for coffee preparation. with ingredients needed to make coffee drinks.
- Maintained cleanliness and organization of workstations and dining areas.
Team Member
Baskin Robins
Kailua, Hawaii
08.2019 - 09.2020
- Provided excellent customer service in a fast-paced ice cream shop environment.
- Engaged with customers to promote new flavors and seasonal offerings effectively.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of work area and serving stations.
Education
Associate of Science - Occupational Therapy
Kapiolani Community College
Honolulu, HIHigh School Diploma -
Kailua High School
Kailua 05-2021
Associate of Science - Occupational Therapy
Windward Community College
Kaneohe, HISkills
- Customer engagement
- Appointment scheduling
- Attention to detail
- Effective communication
- Interpersonal skills
- Adaptability and flexibility
Timeline
Cashier/Barista
Holoholo Espresso
05.2026 - Current
Receptionist
Windward Orthopaedic Group
08.2025 - 08.2026
Office Manager
Diamond Head Chiropractic
01.2025 - 07.2025
Front Desk Associate
Massage Envy
06.2023 - 12.2024
Studio Coordinator
Waxing the City
02.2023 - 06.2023
Team member/Barista
Le Crepe
05.2022 - 02.2023
Barista
Starbucks
05.2021 - 06.2022
Team Member
Baskin Robins
08.2019 - 09.2020
Associate of Science - Occupational Therapy
Kapiolani Community College
Associate of Science - Occupational Therapy
Windward Community College
High School Diploma -
Kailua High School