Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Putman

Amarillo,TX

Summary

A confident, multi-skilled individual with excellent people skills. Knowledgeable in providing thorough customer service to patrons. Skilled in problem-solving and conflict resolution and able to help encourage team work. A quick learner with the desire to continuously learn new skill sets and grow professionally.

Overview

4
4
years of professional experience

Work History

Home Health Care Provider

Kathy Grant
Amarillo , TX
01.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings by handling daily chores, running errands, transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Member Service Supervisor

Planet Fitness
Amarillo , TX
12.2018 - 03.2022
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw fast-paced front desk operations and members' needs at busy facility.
  • Delivered functionality assistance via phone and online service platforms.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

Associate of Applied Science - Mass Media

Amarillo College
Amarillo, TX
12.2022

High School Diploma -

Amarillo High School
Amarillo, TX
05.2017

Skills

  • Strong written and verbal communication skills
  • Excellent problem solving, time management, and organizational skills
  • Ability to work independently or with a team
  • Computer literate in Microsoft Office programs, Indesign, Photoshop, and Illustrator
  • Great attention to detail
  • Advanced customer service skills

Timeline

Home Health Care Provider

Kathy Grant
01.2022 - Current

Member Service Supervisor

Planet Fitness
12.2018 - 03.2022

Associate of Applied Science - Mass Media

Amarillo College

High School Diploma -

Amarillo High School

Similar Profiles

CREATE PROFILE
Maddison Putman