Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Singletary

Albany

Summary

Friendly and driven with over 10 years of customer service work experience. I'm a capable and hard-working person who thrives in fast paced environments

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Kitchen Aide

Kidco Headstart
10.2023 - Current
  • Assisted in food preparation and plating to ensure timely service during peak hours.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Collaborated with chefs to streamline kitchen operations and improve workflow efficiency.
  • Trained new staff on safety protocols and proper handling of kitchen tools.
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.

Server

Brick and Mortar Cafe
10.2022 - 09.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty through attentive interactions.
  • Managed dining area efficiently, ensuring cleanliness and organization to create welcoming environment for guests.
  • Implemented upselling strategies, contributing to increased sales through effective product recommendations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.

Server

Applebees
05.2021 - 01.2022
  • Trained new servers on menu offerings, service protocols, and customer engagement techniques.
  • Resolved customer complaints swiftly, maintaining positive dining experiences and fostering repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Benihana
10.2016 - 01.2018
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

JC Penney Stores
01.2015 - 12.2017
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.

Education

Real Estate Exam Prep - Real Estate

@your Pace Online
Grants Pass, OR

Certified nursing assistant certificate - undefined

Clark county CNA
01.2013

High school diploma - undefined

Washougal High School
01.2012

Skills

  • Excellent communicator
  • Goal oriented
  • Great Time management
  • Problem-solving skills
  • Professional demeanor
  • Exceptional customer service
  • Strong work ethic
  • Hospitality service expertise

Timeline

Kitchen Aide

Kidco Headstart
10.2023 - Current

Server

Brick and Mortar Cafe
10.2022 - 09.2023

Server

Applebees
05.2021 - 01.2022

Server

Benihana
10.2016 - 01.2018

Sales Associate

JC Penney Stores
01.2015 - 12.2017

Certified nursing assistant certificate - undefined

Clark county CNA

High school diploma - undefined

Washougal High School

Real Estate Exam Prep - Real Estate

@your Pace Online

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