Maddison Young
Colorado Springs
Summary
Dynamic and results-driven hospitality professional with extensive experience at Great Wolf Lodge Resort. Proven expertise in crafting high-quality beverages and enhancing customer satisfaction through attentive service. A team player with strong time management skills, adept at training staff and maintaining cleanliness, ensuring a welcoming environment for all guests.
Overview
5
5
years of professional experience
Work History
Barista
King Soopers
Colorado Springs, CO
08.2024 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Food and Beverage Manager
Great Wolf Lodge Resort
Grapevine, TX
09.2022 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Great Wolf Lodge Resort
Grapevine, TX
03.2020 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Lewisville HS
Lewisville, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cleanliness
- Adaptive and creative
- Hospitality service expertise
- Exceptional customer service
- Team leadership
- Decision-making
- Safe food handling
- Inventory management
- Clear communication
- Physical stamina
- Hospitality and accommodation
Timeline
Barista
King Soopers
08.2024 - Current
Food and Beverage Manager
Great Wolf Lodge Resort
09.2022 - 07.2024
Barista
Great Wolf Lodge Resort
03.2020 - 08.2022
High School Diploma -
Lewisville HS