Maddox Gonzalez
College Station,TX
Summary
Dedicated hospitality professional equipped to thrive in fast-paced environments. Delivers outstanding customer service while effectively managing inquiries and tasks. Demonstrates strong teamwork and adaptability, consistently responding to evolving demands. Maintains organized and efficient workspaces, contributing to operational success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server/Barback
The Range
College Station, TX
08.2026 - Current
- Delivered exceptional customer service by managing tables and addressing guest inquiries promptly.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Streamlined order-taking processes to enhance efficiency during peak hours.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations.
- Resolved guest complaints effectively, enhancing overall dining experience satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Fields Supervisor
Rci Sports Management
Bryan, TX
09.2024 - 04.2026
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Implemented process improvements that enhanced team efficiency and workflow productivity.
- Trained and mentored staff on best practices for customer interaction and service delivery.
- Coordinated scheduling and logistics for multiple teams across various event locations.
- Collaborated with management to develop strategies for improving client satisfaction rates.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Planned and scheduled field activities according to set timelines and order of operations.
Gate Guard
Goodwin & Company
Spring, TX
05.2024 - 08.2024
- Monitored access points, ensuring compliance with security protocols and safety regulations.
- Conducted routine inspections of premises, identifying potential security vulnerabilities.
- Collaborated with onsite teams to enforce company policies and enhance overall security measures.
- Trained new staff on gate operations, emergency protocols, and customer service standards.
Sales Representative
YMCA of Greater-Houston
TX
06.2023 - 07.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Cultivated relationships with members to enhance community engagement and retention.
- Collaborated with team members to organize and execute promotional events, increasing participation rates.
- Conducted outreach initiatives to attract new members, expanding YMCA's reach within the community.
- Trained new staff on sales techniques and customer interaction protocols, ensuring consistent service quality.
- Evaluated member feedback to identify areas for improvement in services offered, driving enhancements in customer satisfaction.
- Monitored sales performance metrics, providing insights for strategic adjustments to meet organizational goals.
- Accomplishments: For the months of November, December, and February, I was awarded for selling/setting up the most memberships throughout our staff
Cook/Register
Jax Burgers Fries and Shakes-The Woodlands
The Woodlands, TX
08.2022 - 05.2023
- Prepared diverse menu items following standardized recipes and quality standards.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health regulations.
- Managed inventory levels, ensuring freshness of ingredients while minimizing waste.
- Trained new staff on food preparation techniques and safety protocols to enhance team efficiency.
- Conducted regular equipment checks and maintenance to ensure optimal performance in a fast-paced environment.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
J.D. - Law
Texas A&M University
College Station, TX05-2030
Skills
- Strong work ethic
- Exceptional customer service
- Order processing
- Guest engagement
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Sales performance
- Service optimization
- Relationship management
- Hospitality service expertise
Certification
Food Handler Certification and TABC
Accomplishments
- I got nominated for National Society of Collegiate Students for Texas A&M University. This is an academic reward given to students who have excelled well in the classroom and have maintained a GPA above 3.5
- I was rewarded on my sales membership job for selling the most memberships within the greater Houston area for the month of November and February
- Got asked to become a team lead at the first restaurant I served at
- Got asked to become a team lead for my volunteer Breakaway ministry
- I BEAT BRAIN CANCER!!
Timeline
Server/Barback
The Range
08.2026 - Current
Fields Supervisor
Rci Sports Management
09.2024 - 04.2026
Gate Guard
Goodwin & Company
05.2024 - 08.2024
Sales Representative
YMCA of Greater-Houston
06.2023 - 07.2024
Cook/Register
Jax Burgers Fries and Shakes-The Woodlands
08.2022 - 05.2023
J.D. - Law
Texas A&M University