Madalene Billings
Rockwall,TX
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Student Intern
Texas Health Rockwall Hospital
01.2024 - Current
- Improved patient care by assisting Certified Surgical technologists with daily tasks and surgical procedures.
- Contributed to a safe and sanitary environment by adhering to infection control protocols and maintaining cleanliness standards within operating rooms.
- Developed strong communication skills through frequent interaction with patients, physicians, nurses, and other healthcare professionals involved in the care process.
- Utilized critical thinking skills to quickly adapt to changing situations while maintaining composure under pressure.
Insurance Coordinator
Texas Orthodontics
06.2020 - 08.2023
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining patient charts
- Collaborated with agents to develop comprehensive insurance plans tailored to individual clients'' needs.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Education
Associate of Applied Science - Surgical Technologist
Trinity Valley Community College
Terrell, TX05.2024
Skills
- Punctual and Reliable
- Team Collaboration
- Surgical Care
- Effective Communication
- Organizational Skills
- Critical Thinking
Affiliations
- Reading
- Crochet
- Hiking
Timeline
Student Intern
Texas Health Rockwall Hospital
01.2024 - Current
Insurance Coordinator
Texas Orthodontics
06.2020 - 08.2023
Associate of Applied Science - Surgical Technologist
Trinity Valley Community College
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