Maddy Breeden
Portland,OR
Summary
Product management professional with proven track record of driving product development and enhancing user experiences. Focused on fostering team collaboration and adapting to evolving project needs in ever-changing environments. Skilled in market research, agile processes, and strategic planning, consistently delivering results with high standards.
Overview
8
8
years of professional experience
Work History
Associate Product Manager
Favor Delivery
07.2023 - 03.2025
- Collaborated cross-functionally to deliver a strong product vision and quarterly roadmaps, outlining key milestones and deliverables.
- Monitored industry trends, competitor activities, and user pain points, making strategic recommendations based on findings.
- Applied Agile frameworks to manage sprint planning, backlog prioritization, and product delivery in close collaboration with engineering and design teams.
- Owned features throughout the product life cycle: from ideation to implementation through analysis and iteration.
Support Team Lead
Favor Delivery
10.2019 - 07.2023
- Led a high-performing team of 10+ people with regular 1:1s, coaching sessions, team meetings, quality audits, and feedback, resulting in consistently top-ranked performance across the department.
- Thoroughly documented on performance metrics, coaching, and developmental feedback to track team progress and maintain accurate records.
- Proactively identified potential problems through trend analysis on customer feedback data, mitigating negative impacts on user experience.
Support Mentor
Favor Delivery
03.2019 - 10.2019
- Built high-performing teams of 5+ people, improving customer satisfaction and quality scores.
- Developed comprehensive SOPs and training guides to maximize specialist performance.
Senior Customer Support Specialist
Favor Delivery
07.2018 - 03.2019
- Mentored junior team members, fostering professional growth and development within the department.
- Deescalated challenging customer interactions with an empathetic solution-oriented approach.
Customer Support Specialist
Favor Delivery
08.2017 - 07.2018
- Delivered exceptional service experiences in a three-sided marketplace by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Bachelor of Arts - Psychology
University of Texas at Austin
Business Administration Certificate - undefined
University of Texas at Austin
Skills
- Product lifecycle management
- Roadmap planning
- Data-driven decision making
- Agile (Scrum/Kanban)
- Product vision and strategy
- Prioritization and execution
- Team leadership
Timeline
Associate Product Manager
Favor Delivery
07.2023 - 03.2025
Support Team Lead
Favor Delivery
10.2019 - 07.2023
Support Mentor
Favor Delivery
03.2019 - 10.2019
Senior Customer Support Specialist
Favor Delivery
07.2018 - 03.2019
Customer Support Specialist
Favor Delivery
08.2017 - 07.2018
Business Administration Certificate - undefined
University of Texas at Austin
Bachelor of Arts - Psychology
University of Texas at Austin
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