Madison Gavle
Fargo,ND
Summary
Committed to enhancing customer engagement, service, and satisfaction, I leveraged my expertise in critical thinking, analyzing and relationship building at North Dakota State University to anticipate and meet the needs of students, staff, and faculty. My leadership in cross-functional teamwork and commitment to workplace safety & cleanliness significantly improved service delivery, embodying a blend of hard and soft skills vital for any role.
Overview
5
5
years of professional experience
Work History
One Stop Associate
North Dakota State University
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Research and deliver relevant trends in regards to customer service in Higher Education along with federal financial aid, registration and records procedures and policies.
- Worked in collaboration to deliver One Stop media presences on campus and social media platforms.
- Improved project delivery times with implementation of streamlined communication strategy.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify points of confusion and recommend courses of action.
Salon Cosmetologist
Salon Three Five
11.2019 - Current
- Executed precision haircuts using advanced cutting techniques.
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Enhanced client satisfaction by providing personalized consultations specific to the guest.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
Cosmetology Instructor
Josef's School of Hair, Skin, and Body
06.2021 - 08.2023
- Developed engaging lesson plans that incorporated industry trends while teaching the fundamentals.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension and engagement.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Managed the salon floor, overseeing multiple student appointments simultaneously while foreseeing potential hazards and/or conflict.
- Facilitated workshops on essential soft skills, such as communication and professionalism within the beauty industry.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
Social Media Manager
Salon Three Five
11.2019 - 06.2022
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Organized and promoted events and classes offered by the salon.
- Built and maintained salon's former website.
- Coordinated influencer collaborations with local artists for symbiotic support and exposure.
- Curated diverse range of content, from informative blog posts to podcast episodes, to cater to different audience preferences and/or beauty desires.
Education
Cosmetology License - Cosmetology
Josef's School of Hair, Skin, And Body
Fargo08-2014
Skills
- Customer Service Excellence
- Time Management
- Attention to Detail
- Computer Skills
- Workplace safety & cleanliness
- Leadership Qualities
- Customer Engagement
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Work Planning and Prioritization
- Issue Resolution
- Data Entry
- Cross-Functional Teamwork
- Engaging with Diverse Customers
- Cash Drawer Management
Timeline
One Stop Associate
North Dakota State University
08.2023 - Current
Cosmetology Instructor
Josef's School of Hair, Skin, and Body
06.2021 - 08.2023
Salon Cosmetologist
Salon Three Five
11.2019 - Current
Social Media Manager
Salon Three Five
11.2019 - 06.2022
Cosmetology License - Cosmetology
Josef's School of Hair, Skin, And Body
Similar Profiles
Amanda Akers BSN, RN, OCN, DNP -SAmanda Akers BSN, RN, OCN, DNP -S
Graduate Assistant - Clinical Nursing Instructor at North Dakota State UniversityGraduate Assistant - Clinical Nursing Instructor at North Dakota State University
Chris AndersonChris Anderson
Print and Copy Services Production Manager at North Dakota State UniversityPrint and Copy Services Production Manager at North Dakota State University
Dinesh NekkantiDinesh Nekkanti
Graduate Research and Teaching Assistant at North Dakota State UniversityGraduate Research and Teaching Assistant at North Dakota State University
Xuanyu ZhouXuanyu Zhou
Research Assistant at North Dakota State University AthleticsResearch Assistant at North Dakota State University Athletics
TONY HAUGENTONY HAUGEN
Partner Customer Account Manager / Customer Success Account Manager at MicrosoftPartner Customer Account Manager / Customer Success Account Manager at Microsoft