Madalyn Issa
Mentor,OH
Summary
Experienced in the behavioral and mental health field surrounding and supporting clinicians, now seeking experience directly with clinicians, and demonstrating skills independently as a clinical mental health counselor through practicum and internship.
Overview
4
4
years of professional experience
Work History
Case Manager Coordinator
Aetna OhioRISE
04.2025 - Current
- Complete Child and Adolescent Need's Assessments on a daily basis to ensure correct Tier of support needed for youth under age twenty one's mental health or behavioral health needs
- Collaborate with parents, facilities, providers and community resources to promote a streamlined approach to members well being
- Led group shadowing and onboarding, assisting new colleagues with the role including guidance on assessments, communication skills, and providing detailed custom Job Aide's
School Based Case Manager, QMHS
Crossroads Health
06.2024 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Senior Service Health Advocate
Aetna
09.2022 - 06.2024
- Enhanced patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
- Connected members to necessary local providers for physical and mental health needs
Registered Behavioral Technician
BlueSprig
01.2022 - 08.2022
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Minneapolis, MN06-2027
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06-2024
Associate of Science - Human And Social Services
Bryant & Stratton College
NY08-2022
High School Diploma -
Mentor High School
Mentor06-2017
Skills
- Play Therapy Education
- Crisis Intervention
- Therapeutic Techniques
- Case Management
- Group Facilitation
- Assessment Experience
- Client Advocacy
Accomplishments
Crisis Textline Volunteer since 2024
QMHS Title in 2024
Junior Achievement Volunteer since 2018
Registered Behavioral Technician 2022
Timeline
Case Manager Coordinator
Aetna OhioRISE
04.2025 - Current
School Based Case Manager, QMHS
Crossroads Health
06.2024 - 03.2025
Senior Service Health Advocate
Aetna
09.2022 - 06.2024
Registered Behavioral Technician
BlueSprig
01.2022 - 08.2022
Master of Science - Clinical Mental Health Counseling
Capella University
Bachelor of Science - Psychology
Capella University
Associate of Science - Human And Social Services
Bryant & Stratton College
High School Diploma -
Mentor High School