Madelaine DeGuzman

Key Responsibilities and Achievements:

• Manages end-to-end billing and collections processes for multiple healthcare providers in PA, NE, NJ.
• Ensures the accuracy of claim submissions, invoices, billing collections tracking, and monitor revenue cycle performance. while addressing billing denials and rejections, settling disputes in a timely manner.
• Reviews billing problems, medical coding and modifiers, vaccines and accurate NDC, research issues and resolve concerns.
• Monitors aging report to address overdue accounts and minimize losses.
• Performs monthly reconciliations between billed amounts and collected revenues and deliver detailed monthly financial reports to clients.
• Works with clients to discuss past due account and develop payment plans and bring accounts current.
• Maintains a strong relationships with staff and clients, ensuring effective communication and collaboration.
• Provides prompt support to clients and staff regarding any billing inquiries, this also includes EHR billing system inquiries leading to client satisfaction.
• Supervise overseas and in house staff and provide training for new hire and mentor clients.
• Facilitates the onboarding of new clients by creating billing profiles and follow up on credentialing process.
• Provides exceptional customer service while handling financial information with confidentiality at all times.

• Greeted families warmly at front desk a while managing check in process.
• Scheduled and confirmed appointments accurately using EHR software.
• Collected fees and payments upfront.
• Enhanced customer satisfaction by providing friendly conversation and front desk services.
• Managed high volume of phone calls and able to direct inquiries to appropriate staff.
• Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Performed administrative tasks such as filing, data entry and handled documents with confidentiality upholding to company privacy guidelines.
• Handled incoming and outgoing deliveries and worked with vendors on orders and special requests.
• Developed strong working relationships with staff which concluded in a positive work place.
• Resolved customer problems and complaints.