Summary
Overview
Work History
Education
Skills
Timeline
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Madelaine Gude

Winter Springs,FL

Summary

Ensuring I am a results-oriented professional with a proven track record in the service industry, leveraging a unique blend of collaboration, efficiency, and leadership. Adept at working in fast-paced environments, ensuring customer satisfaction, and maintaining a welcoming atmosphere. As a detail-oriented bartender and shift manager, I excel in training and leading teams to uphold the highest standards of service. With a strong grasp of vendor relations and staff organization, I bring a strategic and organized approach to various operations. My ability to handle diverse responsibilities, coupled with excellent communication skills, makes me a valuable asset in providing top-notch service, while optimizing operational efficiency.

Overview

7
7
years of professional experience

Work History

Bartender and Shift Manager

Grafton Street & Crown Alley
Lake Mary, Florida
05.2023 - Current
  • Closed out the cash register, prepared the cashier report at the close of business, and handled large amounts of money.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Served high customer volumes during weekends, holidays, and special events.
  • Helped management plan and serve guests in appropriate manners according to the events.
  • Provide exceptional customer service to new and recurring clients in ways that ensure their return to the business.
  • Maintained an elevated restaurant appearance while following set regulations.

Bartender and Shift Manager

Liam Fitzpatrick's Irish Bar and Restaurant
Lake Mary, Florida
02.2022 - 05.2023
  • Assisted in organizing large event planning.
  • Counted and documented payouts, deposits, and incoming money on spreadsheets.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction, and maintain long-term loyalty.
  • Built and developed a regular customer base in order to increase sales.
  • Worked and participated in large events with a very high volume of customers.

Bartender and Server

Bloodhound Brew Pub And Eatery
Orlando, Florida
05.2021 - 10.2022
  • Trained new and existing bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols.
  • Up-sold menu items to customers, driving up per-sale revenues, and maximizing profits.
  • Recruited and trained new bartenders and barbacks to help maintain a talented team.
  • Developed new signature cocktails to support the bar marketing brand and increase profits.

Medical Spa Coordinator and Head of Marketing

Meraki Wellness and Med Spa
Altamonte Springs, Florida
05.2019 - 07.2021
  • Greeted guests warmly to create positive first impression of establishment followed by organizing and delivering the needed paperwork per the type of appointment.
  • Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
  • Handled all social media, including Instagram, TikTok, LinkedIn, etc.
  • Answered clients via email, direct message, phone calls, texts, etc.
  • Maintained an inventory of products for services, as well as kept in relations with product representatives.
  • Placed orders for inventory.
  • Updated paperwork in order to adhere to policies and regulations.
  • Provided guests with over-the-phone and in-person consultations, as well as provided information about products and services.
  • Proficient in scheduling clients around providers' schedules and needs.

Hostess

Francesco's Ristorante
Maitland, FL
06.2019 - 02.2020
  • Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
  • I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Documented large event catering orders, helped set up, and break down the supplies.

Front Desk Representative and Patient Coordinator

Goldfinger's Aesthetics
Lake Mary, Florida
02.2018 - 01.2019
  • Answered and directed incoming calls using a multi-line telephone system.
  • Greeted visitors, assessed their needs, and directed them to the appropriate personnel.
  • Implemented new record-keeping and documenting systems to improve organization and traceability.
  • Scheduled new and existing clients accordingly.
  • Participated in training seminars, as well as utilized the training to provide clients with information.
  • Kept the spa and offices clean and organized, as well as produced many product showcasings and visible product displays to maintain the aesthetics of the location.
  • Worked at various locations in order to assist with new-hire training.
  • I attended new location openings and soft launches.

Education

Bachelor of Arts - Interpersonal Communications

University of Central Florida
Orlando, FL
05-2023

Associate of Science - Biology

Seminole State College of Florida
Sanford, FL
12-2021

Skills

  • Sales techniques
  • Product promotion
  • Team leadership
  • Facility maintenance
  • Clear and effective communication
  • Customer service

Timeline

Bartender and Shift Manager

Grafton Street & Crown Alley
05.2023 - Current

Bartender and Shift Manager

Liam Fitzpatrick's Irish Bar and Restaurant
02.2022 - 05.2023

Bartender and Server

Bloodhound Brew Pub And Eatery
05.2021 - 10.2022

Hostess

Francesco's Ristorante
06.2019 - 02.2020

Medical Spa Coordinator and Head of Marketing

Meraki Wellness and Med Spa
05.2019 - 07.2021

Front Desk Representative and Patient Coordinator

Goldfinger's Aesthetics
02.2018 - 01.2019

Bachelor of Arts - Interpersonal Communications

University of Central Florida

Associate of Science - Biology

Seminole State College of Florida

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