Madelein Castellanos

San Diego,CA

Summary

Driven and reliable individual with more than three years of customer relation experience. Equipped with the skills to ensure operational efficiency and event success. Looking to transition into a leadership role by focusing on adaptability, efficient communication, and customer satisfaction.

Overview

years of professional experience

Work History

Hospitality and Meeting Support Associate

UCSD Housing and Conferences Services

10.2024 - Current

Provided excellent customer service to front desk and conference guests.
Trained new associates on conference and front desk procedures and customer service protocols for consistency.
Manages front desk tasks - checking in/out, provides information, organizes files.
Supported event logistics by setting up meeting spaces, ensuring all equipment was functional, and providing.
Skillfully maintains digital records through various platforms.
Collaborated with team-members in conference support to ensure guest satisfaction and event success.

Cashier Lead

Farmer Boys

04.2024 - 09.2024

Provided excellent customer service in fast-pace working environment.
Proficiently handled cash register transactions accurately, ensuring customer satisfaction.
Assisted in training new team-members in closing operations and customer support.
Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
Resolved customer inquiries and complaints effectively.

Education

Bachelor of Arts - English Literature

University of California San Diego

La Jolla, CA

06-2027

Skills

Proficient in digital record applications (MS Office suite, Google Workspace, Iris, Lucid Charts
Bilingual (Fluent Spanish)
AV technical support

Event preparations
Customer support and relations
Problem solving

Timeline