Madeleine Akobundu
Greenbelt,MD
Summary
Licensed Medicare insurance agent since 2021, with a strong background in client support, policy education, and administrative tasks. Proven history of managing client communications and maintaining accurate documentation. Seeking to transition to a role where I can leverage my organizational, technical, and customer service experience in a supportive capacity. I am detail-oriented, tech-savvy, and committed to delivering support in a fast-paced office environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Bloom Insurance Agency
Bloomington, Indiana
08.2021 - Current
- Managed a high volume of inbound customer calls, providing accurate information and assistance regarding Medicare insurance plans, benefits, and coverage.
- Assisted clients with policy changes, billing inquiries, and claim resolution, demonstrating a commitment to resolving issues promptly and efficiently.
- Maintained detailed records of customer interactions in the CRM system, contributing to an organized and streamlined customer service process.
- Collaborated with internal teams to address and resolve escalated customer issues, ensuring a positive customer experience.
- Managed client accounts, ensuring timely policy renewals and updates.
Student athlete advisor
North Carolina Agricultural and Technical State University
Greensboro, North Carolina
08.2020 - 08.2021
- Facilitated weekly meetings with student athletes to track attendance and assignment status.
- Monitored academic standing to ensure compliance with NCAA eligibility requirements.
- Coordinated regular progress updates with supervisors to address issues promptly and escalated concerns through appropriate channels.
Education
Master of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD05-2027
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC05-2020
Skills
- Experienced in managing schedules, organizing documentation, and supporting daily office operations
- Familiar with HIPAA guidelines and the secure handling of sensitive beneficiary data
- In-depth knowledge of Medicare plans and regulations
- Strong ability to manage multiple priorities, deadlines, and client requests in fast-paced environments
- Accurate and efficient with spreadsheets, databases, and digital record-keeping
- Strong communication and interpersonal skills
- Proficient in CRM software and Microsoft Office Suite
Certification
- Insurance producer license.
- comptia security+
- Ethical Hacker.
Timeline
Insurance Agent
Bloom Insurance Agency
08.2021 - Current
Student athlete advisor
North Carolina Agricultural and Technical State University
08.2020 - 08.2021
Master of Science - Cyber Security
University of Maryland Global Campus
Bachelor of Science - Criminal Justice
North Carolina A&T State University
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