Madeleine Bilskie
Covington,GA
Summary
Skilled in direct patient care and fostering excellent customer relations, my background combines rigorous operational oversight with a keen focus on service excellence and efficiency. Future nursing graduate with excellent educational credentials and hands on patient care experience. possesses fundamental knowledge of medical terminology, healthcare policies, and patient care values.
Overview
1
1
year of professional experience
Work History
Assistant Manager
The Alley Shop at Mystic Grill
Covington, GA
06.2020 - 01.2021
- Produced thorough, accurate and timely reports of project activities.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Betty’s Home Cooking
Conyers, GA
01.2020 - 06.2020
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Associate of Science - Nursing
Middle Georgia State University
Macon, GA05-2026
Associate of Science - Pre Nursing
Georgia Military College
Milledgeville, GA12-2023
Skills
- First Aid/CPR
- IV administration
- Electronic charting
- Direct patient care
- Excellent telephone demeanor
- Transmitting medical records
- Cleaning abilities
- Answering incoming calls
- Recording patient demographics
- Payment collection
- Workload management
- Strategic thinking
Affiliations
- Mission team missionary
Clinical Experience
- 1 semester of Med Surge clinical experience at Fairview Hospital
- 1 semester of Med Surge clinical experience at Piedmont in Macon
- 1 semester of Behavioral Health clinical experience at Piedmont in Macon
Timeline
Assistant Manager
The Alley Shop at Mystic Grill
06.2020 - 01.2021
Cashier
Betty’s Home Cooking
01.2020 - 06.2020
Associate of Science - Nursing
Middle Georgia State University
Associate of Science - Pre Nursing
Georgia Military College
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