Quatavia Booker
Customer Service
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
City Gear Clothing Store
Columbus , Ohio
01.2023 - 06.2023
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Home Health Aide
Visiting Angels Home Care
Columbus , Ohio
02.2022 - 12.2022
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Customer Service Representative
Eddie Bauer
Columbus, OH
03.2014 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Front Desk Receptionist
Regency Nursing Home
Dallas, NC
05.2011 - 02.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH 08.2007 - 06.2010
Bachelor of Science - Health Sciences
Post University
Waterbury, CT 03.2023 - Current
Skills
Training
Timeline
Bachelor of Science - Health Sciences
Post University
03.2023 - Current
Assistant Manager
City Gear Clothing Store
01.2023 - 06.2023
Home Health Aide
Visiting Angels Home Care
02.2022 - 12.2022
Customer Service Representative
Eddie Bauer
03.2014 - 12.2022
Front Desk Receptionist
Regency Nursing Home
05.2011 - 02.2014
High School Diploma -
Walnut Ridge High School
08.2007 - 06.2010
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