Quatavia Booker
Customer Service
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
City Gear Clothing Store
Columbus , Ohio
01.2023 - 06.2023
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Home Health Aide
Visiting Angels Home Care
Columbus , Ohio
02.2022 - 12.2022
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Customer Service Representative
Eddie Bauer
Columbus, OH
03.2014 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Front Desk Receptionist
Regency Nursing Home
Dallas, NC
05.2011 - 02.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH 08.2007 - 06.2010
Bachelor of Science - Health Sciences
Post University
Waterbury, CT 03.2023 - Current
Skills
Training
Business administration
Staff Management
Employee scheduling
Creative problem solving
Technical Support
Key holder experience
Stocking and replenishing
Travel planning
Database administration
Mail handling
Time management
Scheduling
Telephone skills
Sorting and labeling
Office management
Microsoft office
Function independently
Care plan assessment
Patient care
Case management
First Aid/CPR
Written Communication
Timeline
Bachelor of Science - Health Sciences
Post University
03.2023 - Current
Assistant Manager
City Gear Clothing Store
01.2023 - 06.2023
Home Health Aide
Visiting Angels Home Care
02.2022 - 12.2022
Customer Service Representative
Eddie Bauer
03.2014 - 12.2022
Front Desk Receptionist
Regency Nursing Home
05.2011 - 02.2014
High School Diploma -
Walnut Ridge High School
08.2007 - 06.2010