Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madeleine Bofaka

Largo,US

Summary

Dynamic and detail-oriented professional with a diverse background in customer service, sales, and quality control. Proven ability to enhance customer experiences, manage operations efficiently, and ensure adherence to quality standards. Experienced in scheduling, handling inquiries, and overseeing staff performance. Demonstrated skills in training, problem-solving, and maintaining positive customer relations Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Concierge

FIS LLC
Washington, Maryland
01.2024 - Current
  • Scheduled conference rooms and other reservations using proprietary software.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Arranged wake-up calls, dry cleaning, and pet care as requested by patrons.
  • Handled mail and package deliveries, keeping items secure.

Sales Assistant

Dillard's
Louisville, KY
08.2023 - 12.2024
  • I met with customers to offer assistance with selecting merchandise, finding accessories, and completing purchases.
  • Accepted and completed cash, check, and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Used computer system to retrieve customer information, part number inventory, and status of purchase orders.
  • Fostered relationships with customers to expand customer base and retain business.
  • Answered incoming telephone calls to provide store, product, and service information.

Incoming Quality Technician

Mitsuchi Corporation of America
La Vergne, TN
11.2022 - 09.2023
  • Trained employees in proper equipment use and product testing procedures.
  • Interpreted test results, compared to specifications and control limits, and recommended data for release.
  • Compare samples to standards and specifications by performing detailed measurements and tests.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.

Customer Service Supervisor

CVS
Nashville, TN
01.2021 - 08.2022
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Front Desk Receptionist

Smile Direct Club
Nashville, TN
10.2019 - 06.2021
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Associate of Science - IT Support Specialist

Miller-Motte College
Chattanooga, TN
01-2024

High School -

John Overton High School
Nashville, TN
01.2020

Skills

  • Quality Assurance
  • Administrative Support
  • Sales
  • Customer Service
  • Consultative Sales
  • Guest Services
  • Dining reservations
  • Bookkeeping
  • Guest experiences

Certification

  • Cisco Certified Network Associate (CCNA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • CompTIA A+ Technician
  • CompTIA Network+

Timeline

Concierge

FIS LLC
01.2024 - Current

Sales Assistant

Dillard's
08.2023 - 12.2024

Incoming Quality Technician

Mitsuchi Corporation of America
11.2022 - 09.2023

Customer Service Supervisor

CVS
01.2021 - 08.2022

Front Desk Receptionist

Smile Direct Club
10.2019 - 06.2021

Associate of Science - IT Support Specialist

Miller-Motte College

High School -

John Overton High School

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Madeleine Bofaka