Madeleine Harper
Boston,MA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Northeastern Bouvé College of Health Sciences Master's Student in Counseling Psychology. Texas Woman's University graduate from renowned Honor Society program with a Major in Psychology and a Fine Arts Minor in painting.
Overview
4
4
years of professional experience
Work History
Server at Del Frisco’s Double Eagle Steakhouse
Landry’s
Boston, MA
11.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server at Texas De Brazil
Texas de Brazil
Fort Worth, TX
08.2022 - 11.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server at Muchacho Tex Mex
Muchacho
Southlake, TX
01.2023 - 06.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
In-Home Residential Shift Lead
Refuge for Women North TX
Denton, TX
01.2022 - 06.2023
- On National Trauma Informed Committee
- Helped women who have survived human trafficking combat substance abuse, mental illness, eating disorders, dissociative disorders, and other concerns by delivering personalized counseling support.
- Attended weekly AA meetings with residents
- Worked 16-32 hour shifts
- Stayed overnight twice a week as sole staff member on shift
- Administered medication twice a day and logged dosages and time
- Maintain daily living standards by assisting residents with personal needs
- Tracked and reported clients' progress
- Adhered to HIPAA confidentiality requirements
Lifeguard
Trophy Club Community Pool
Trophy Club, TX
06.2020 - 08.2020
- Trained to respond in different situations of distress; ie. conscious but drowning; unconscious and drowning; neck/spine injury
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Volunteer Painter
Texas Foster Care And Adoption Services
Denton, Tx, TX
11.2021 - 11.2021
- Turned in dozens of hand-painted cards with inspirational quotes and phrases for community service
- Was commended by the organization and paintings were used on their website
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TX12.2021
High School Diploma -
Byron Nelson High School
Trophy Club, TX05.2018
Skills
- Trauma Informed
- Work effectively with people from diverse cultures, backgrounds, and perspectives
- Strong crisis management
- Advanced leadership experience
- Artist (painting/drawing)
- Superb attention to detail
- Advanced oral and written communication skills
- Program management
- Team collaboration
- Goal-oriented
- Behavior monitoring
- Analytical
- Continuous Improvement
- Organizational skills
Summary of Experience
- Server at Upscale Fine Dining Restaurants
- In-House Residential Shift Lead
- Lifeguard
- Mural Artist
- English Tutor for Chinese Student
- Volunteer Painter at Adoption Home
- Summer/Winter Soccer Camp Coach
- Referee
Affiliations
- Capstone Graduate from Athenian Honor Society
- Chancellor's List Honoree (4.0 GPA) Fall 2018, Spring 2019, Spring 2020, Fall 2020, Spring 2021, & Fall 2021
- Dean's List Honoree Fall 2019
- Art TikTok page gained 112K followers at its peak (@madharps)
- BNHS Soccer Senior Captain
- Two-year TWU Soccer Captain
- United Soccer Coaches South Central All-Region Second Team 2021
- 5 Lone Star Conference Awards: First Team 2018, Third Team 2019, All-Conference Academic Team 2019, All-Conference Team 2020, & Second Team 2021
Timeline
Server at Del Frisco’s Double Eagle Steakhouse
Landry’s
11.2023 - Current
Server at Muchacho Tex Mex
Muchacho
01.2023 - 06.2024
Server at Texas De Brazil
Texas de Brazil
08.2022 - 11.2022
In-Home Residential Shift Lead
Refuge for Women North TX
01.2022 - 06.2023
Volunteer Painter
Texas Foster Care And Adoption Services
11.2021 - 11.2021
Lifeguard
Trophy Club Community Pool
06.2020 - 08.2020
Bachelor of Science - Psychology
Texas Woman's University
High School Diploma -
Byron Nelson High School
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