William Forte

• Deliver kind and attentive customer service, ensuring a positive dining experience for all guests.
• Manage multiple tables efficiently, prioritizing guest needs and timely service.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Communicate effectively and respectfully with back of house staff to coordinate soup refills, food errors or remakes, and any other issues.

• Assisted in loading and unloading packages, ensuring efficient delivery operations.
• Improved delivery accuracy by double-checking addresses and package contents before distributing package.
• Demonstrated reliability by consistently arriving on time for work shifts, contributing to smooth daily operations.
• Supported a positive work atmosphere among colleagues by maintaining open and effective communication with other team members and management.

Led a five day training course that consisted of:

• Guiding new staff members through module based tests on restaurant policies, ethics, and laws.
• Providing extensive details on the menu, navigating the computer systems and where to locate each individual item, as well as cocktails, wines, and other liquors.
• Had training staff members follow and study me while I served, allowing them to ask questions while also explaining in detail what I was doing at each phase of the dining experience.
• Monitoring each server individually as they served tables alone for the first time, providing positive feedback and suggestions on what was good and what could improve.
• Providing management with daily updates and progress on the servers, as well as led meetings with new the servers with management in attendance.
• Utilizing feedback from team members to continuously enhance training materials and approaches.
• Traveled to other Olive Garden locations to assist in their training programs, including Cherry Hill and Deptford, NJ.

• Welcomed guests, ensuring a positive first impression and accommodating any special requests.
• Managed seating charts, coordinating with management during peak hours to maximize efficiency for the servers, as well as the kitchen.
• Assisted in training new hosts.
• Monitored dining area to maintain cleanliness and organization throughout shifts.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.