Madeleine Hess
Self
Bremerton,WA
12
years of professional experience
Results-driven pharmacy technician extern with experience at Walgreens, adept in medication dispensing and insurance billing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Demonstrated strong attention to detail and teamwork, contributing to a compliant and efficient pharmacy environment while ensuring patient confidentiality and safety.
Work History
Pharmacy Technician Extern
4 Months- Assisted pharmacists with prescription processing, supporting accurate data entry and medication preparation.
- Verified patient information and insurance details to help resolve claim rejections and billing issues.
- Maintained inventory organization by restocking medications, supplies, and over-the-counter products.
- Prepared prescriptions for pharmacist review while following HIPAA and safety procedures.
- Responded to customer questions with professionalism, directing complex concerns to pharmacy staff.
- Supported point-of-sale transactions, including cash handling and prescription pickup assistance.
- Learned pharmacy software workflows to improve speed and accuracy in daily tasks.
- Organized workspace and completed sanitation routines to maintain compliance and efficient operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Reduced medication waste by conducting regular audits of expired products and implementing proper disposal procedures.
- Improved customer satisfaction by providing timely and efficient service to patients in need of prescriptions and refills.
- Contributed to a welcoming pharmacy environment by offering friendly assistance to customers and addressing their concerns or questions.
- Collaborated with healthcare professionals to optimize patient outcomes through appropriate medication therapy management.
- Maintained accurate records of controlled substances, facilitating compliance with federal and state regulations.
- Demonstrated strong attention to detail when labeling prescriptions, reducing the likelihood of errors or miscommunications with patients.
- Cultivated positive relationships with both patients and fellow staff members, fostering an environment that promoted teamwork and collaboration within the pharmacy setting.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations in all aspects of work performance.
- Increased efficiency in prescription processing by utilizing pharmacy software systems for data entry and insurance claims processing.
- Maintained a clean, organized workspace to ensure the efficient operation of the pharmacy and compliance with safety standards.
- Enhanced patient care by accurately preparing and dispensing medications under the supervision of a licensed pharmacist.
House Cleaner
10 Years 11 Months- Cleaned living spaces by dusting, vacuuming, mopping, and wiping high-touch surfaces.
- Sanitized bathrooms and kitchens using safe cleaning products and proper surface-specific methods.
- Changed bedding, laundered linens, and refreshed rooms to maintain guest-ready presentation.
- Organized cleaning supplies, restocked materials, and kept equipment ready for daily use.
- Followed client instructions and prioritized tasks to meet specific home care expectations.
- Inspected rooms for missed areas and completed detailed touch-ups for consistent results.
- Managed household cleaning routines while protecting privacy and respecting personal belongings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Sales Associate
1 Year 3 Months- Assisted customers with product selection, locating merchandise, and resolving purchase questions.
- Processed transactions accurately using point-of-sale systems and handled cash, card, and coupon payments.
- Restocked shelves, rotated merchandise, and maintained organized, sale-ready sales floor displays.
- Reviewed pricing, signage, and promotional materials to support accurate store presentation.
- Trained new associates on customer service standards, register procedures, and daily floor routines.
- Resolved customer concerns promptly while maintaining professionalism and store policy compliance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
ChPT
Skills
Problem-solving skills
HIPAA regulations
Team collaboration
Patient confidentiality
Labeling accuracy
Medication dispensing
HIPAA
Data entry proficiency
Pharmaceutical calculations
Insurance billing
Pharmacology fundamentals
Drug storage procedures
Pharmacy law compliance
Great team player
FDA and HIPAA compliance
Medication counting
Customer service
Problem-solving
Multitasking Abilities
Critical thinking
Excellent communication
Active listening
Adaptability and flexibility
Stocking shelves
Dispensing medications
Timeline
Pharmacy Technician Extern
Walgreens
05.2026 - CurrentRead More
House Cleaner
Self
10.2015 - CurrentRead More
Sales Associate
Fred Meyer
06.2014 - 09.2015Read More
North Seattle College
ChPT
Read More