Madeleine Hove
Salt Lake City,UT
Summary
At Bay Club, excelled as a Front Desk Receptionist, creating welcoming experiences and streamlining check-ins, enhancing customer satisfaction. Demonstrated exceptional customer service and time management, fostering positive relationships and efficient issue resolution. Skilled in team collaboration and telephone etiquette, Consistently delivered first-rate service and support. Dependable and quick-learning team player.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Bay Club
07.2022 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ice Rink Attendant
Ice-America
11.2022 - 01.2023
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Facilitated group events, ensuring smooth transitions between activities and maintaining an enjoyable atmosphere for participants.
- Increased rink efficiency with timely and accurate completion of daily operation logs and incident reports.
- Improved skater safety by regularly inspecting rental equipment for defects or damages.
- Contributed to team success through effective communication with coworkers during shift changes and high-traffic periods.
Education
Some College (No Degree) - Communications
University of Utah
Salt Lake City, UT 08.2024 -
High School Diploma -
California High School
San Ramon, CA05.2024
Skills
Customer Service
Time Management
Listening Skills
Team Collaboration
Issue handling
Telephone Etiquette
Scheduling
Problem-solving skills
Verbal and written communication
Issue handling
Telephone Etiquette
Timeline
Some College (No Degree) - Communications
University of Utah
08.2024 -
Ice Rink Attendant
Ice-America
11.2022 - 01.2023
Front Desk Receptionist
Bay Club
07.2022 - 08.2024
High School Diploma -
California High School
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