MADELEINE KING
Sacramento,CA
Summary
Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Santa Barbara
01.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Barista
Jeannine's Bakery
05.2022 - 12.2022
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server
Dargan's Irish Pub
Santa Barbara
09.2019 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Barista
Barnes and Noble Café
Santa Clarita, CA
12.2018 - 08.2019
- Prepare Starbucks drinks by the recipe
- Cashier
- Close and open the entire cafe.
Education
Glendale Community College
Glendale01.2019
College of the Canyons
01.2016
BA in Film and Media Studies -
University of California, Santa Barbara
Skills
- Word Processor
- Power Point
- Excel
- Final Cut Pro Editor
- Adobe Premiere
- After Effects
- POS Systems
- Espresso machine operation
- Beverage Preparation
- Cash Handling
- Up-selling
- Menu Memorization
References
- Alan Brookdale, (818) 416-1776, Panamerican Publishing
- Kirsten Kleinbecker, (805) 252 7204, Starbucks Store Manager
- Rick Reeves, (805) 684-6004, Starbucks Barista
Timeline
Barista
Starbucks
01.2023 - Current
Barista
Jeannine's Bakery
05.2022 - 12.2022
Server
Dargan's Irish Pub
09.2019 - 02.2020
Barista
Barnes and Noble Café
12.2018 - 08.2019
Glendale Community College
College of the Canyons
BA in Film and Media Studies -
University of California, Santa Barbara