Hi, I’m
Madeleine Lachole McCool
Vancleave
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
years of professional experience
Work History
Superior Optical Lab
Production Worker
05.2025 - 08.2025
Job overview
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
The Loaded Tea Shop
Packer and process orders
01.2025 - 03.2025
Job overview
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Proved successful working within tight deadlines and a fast-paced environment.
- Counted items to verify accuracy of orders.
- Placed items into bags, boxes or other containers.
USA Insurance Company
Customer Service
07.2024 - 10.2024
Job overview
- Delivered exemplary customer service to customers and colleagues.
- Delivered superior customer service and handles client requests.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided exceptional customer service to customers.
- Developed a deep understanding of customer service principles and customer service best practices.
Singing River Medical Clinic
Front Desk/MA
02.2023 - 05.2023
Job overview
- My responsibility was to check in patients, make appointments, draw blood when needed, lots of paper work.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Singing River Health System
Phlebotomist
12.2022 - 02.2023
Job overview
- I am a Certified Phlebotomist through AMT
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed laboratory tests to assist physicians in diagnosis.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Ms Coast Endoscopy and ambulatory surgery center
Medical Receptionist
08.2022 - 11.2022
Job overview
- My responsibilities are to check in patients, schedule appointments, build patient charts, and answer phones.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
OCH Regional Medical Center
Nurse Tech
02.2021 - 03.2021
Job overview
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Maintained patient stability by checking vital signs and weight.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Singing River Health System Healthcare Academy
High School Diploma
01.2023
Ethel High School
High School
05.2014
Skills
- Proficient in computer applications
- Adaptable learner
- Effective teamwork and self-management
- Detail-oriented organization
- Vital signs monitoring
- Strong interpersonal skills
- Medical records management
- Venipuncture proficiency
- Client relations expertise
- First Aid/CPR
- Billing support
- Medical charting
- Appointment setting
- EMR / EHR
- Medical terminology
Timeline
Production Worker
Superior Optical Lab
05.2025 - 08.2025
Packer and process orders
The Loaded Tea Shop
01.2025 - 03.2025
Customer Service
USA Insurance Company
07.2024 - 10.2024
Front Desk/MA
Singing River Medical Clinic
02.2023 - 05.2023
Phlebotomist
Singing River Health System
12.2022 - 02.2023
Medical Receptionist
Ms Coast Endoscopy and ambulatory surgery center
08.2022 - 11.2022
Nurse Tech
OCH Regional Medical Center
02.2021 - 03.2021
Ethel High School
High School
Singing River Health System Healthcare Academy
High School Diploma