Madeleine Luke
Fort Worth,TX
Summary
Dependable Team Lead effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
6
6
years of professional experience
Work History
Phlebotomist – Team Lead
American Red Cross
11.2021 - Current
- Maintain high standards of customer service during high-volume, fast-paced operations
- Responsible for the opening, closing and operations of blood drives
- Providing phlebotomy services to donors
- Traveling over the DFW to provide services
- Training New Associates
Summer Staff
Mills Uniform Company
06.2019 - 11.2021
- Welcomed families from various educational institutions in the DFW
- Sorted and Placed New Shipment
- Assisted customers with placing clothing orders and completing purchases
Customer Service Lead
Carters
11.2018 - 06.2020
- Maintained high standards of customer service during high-volume, fast-paced operations
- Oversaw the opening and closing of store operations as team lead
- Trained New Associates
- Sorted and Placed New Shipment
Education
High School -
Southwest High School
06.2018
Skills
- Excellent Communicator
- Efficient Time Management
- Microsoft Software Certified
- Phlebotomy
- Customer Services
Accomplishments
- Dale Carnegie Course Participant Fort Worth, TX April 2018
- Gained certification in public speaking through intense speech coaching
- IPAS Public Speaking Competition Student Competitor Fort Worth, TX 2014-2017
- Placed First, Third, and Fourth in school wide competition over the course of three years
Timeline
Phlebotomist – Team Lead
American Red Cross
11.2021 - Current
Summer Staff
Mills Uniform Company
06.2019 - 11.2021
Customer Service Lead
Carters
11.2018 - 06.2020
High School -
Southwest High School
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