Chelsea Garcia
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Team Lead
American Airlines
Phoenix, Arizona
02.2025 - Current
- Coordinated staff schedules to ensure adequate coverage during peak travel times.
- Led team meetings to discuss operational updates and address service challenges.
- Collaborated with other departments to streamline communication and improve workflow.
- Resolved customer complaints effectively
- Mentored team members to foster professional development and teamwork skills.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
PAYROLL/ACCOUNTING CLERK
Certified Benz & Beemer
Scottsdale, US
11.2019 - Current
- Processed payroll information for up to 100 employees, including calculating wages and deductions.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
- Developed procedures for processing payroll transactions efficiently.
- Coordinated new hire onboarding activities and entering employee data into payroll system databases.
- Tracked vacation accruals and personal leave balances for each employee.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
HR SPECIALIST
Certified Benz & Beemer
Scottsdale, US
11.2019 - Current
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Handled sensitive and confidential employee information with complete discretion.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR.
- Conducted employment verification and background investigation to facilitate hiring process.
- Initialized background checks for potential new hires.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
WARRANTY ADMINISTRATOR
Certified Benz & Beemer
Scottsdale, US
11.2017 - Current
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resolved discrepancies in warranty coverage for customers.
- Provided technical support to customers regarding product warranties and returns.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Assisted in creating standard operating procedures for processing warranty requests.
- Coordinated with internal departments such as sales, engineering, finance, to ensure accurate handling of all warranty claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Processed warranty paperwork for accurate documentation, reporting and filing.
STAFF ASSISTANT I
American Airlines
Phoenix, Arizona
11.2024 - 02.2025
- Answered multi-line phones and transferred calls as needed while providing excellent customer service.
- Utilized customer service skills to ensure satisfaction of internal and external customers.
- Composed professional emails in response to inquiries from customers or employees.
- Demonstrated strong problem solving skills when dealing with difficult customer requests or issues.
- Maintained confidential records with accuracy and attention to detail.
- Collaborated with team members to ensure deadlines were met on a timely basis.
- Provided administrative support to team members and management in daily tasks.
- Provided comprehensive administrative support to team, maintaining efficient workflow and organization.
Education
ASSOCIATE OF ARTS -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Microsoft Word
- Compiling Data
- Numeracy Skills
- Excel Proficiency
- Employee Relations
- Excellent Communicator
- Staff scheduling
- Team leadership
- Data Entry
Timeline
Team Lead
American Airlines
02.2025 - Current
STAFF ASSISTANT I
American Airlines
11.2024 - 02.2025
PAYROLL/ACCOUNTING CLERK
Certified Benz & Beemer
11.2019 - Current
HR SPECIALIST
Certified Benz & Beemer
11.2019 - Current
WARRANTY ADMINISTRATOR
Certified Benz & Beemer
11.2017 - Current
ASSOCIATE OF ARTS -
Maricopa Community Colleges - Mesa Community College