Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Monette

Washington

Summary

I am a dependable and motivated employee and provide high-quality customer service. I am an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I can effectively manage time and am able to use quick thinking in a fast paced and pressured environment. I enjoy engaging with customers and relate to them with personal experiences.

Overview

2
2
years of professional experience

Work History

Server

D'Marcos Italian Restaurant
02.2023 - Current


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Promoted from hostess position to server due to my positive behavior with customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Used slow periods to restock supplies.
  • Set positive tone for entire dining experience as first point of contact for incoming guests and generated high sales revenue.
  • Resolved customer complaints promptly and professionally and learned valuable customer service skills.
  • Utilized communication practices with staff.

Server

Celtic Knot
05.2024 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Effectively managed my time between my two work schedules as it was a second job.

Education

Bachelor of Arts - International Relations

Michigan State University
East Lansing, MI
05-2027

High School Diploma -

Stoney Creek High School
Rochester Hills, MI
06-2023

Skills

  • Attention to detail
  • Time management
  • Team development
  • Networking strategies
  • Conflict management
  • Strong work ethic
  • Positive and professional
  • Point-of-sale system knowledge
  • Customer feedback management
  • Customer service

Timeline

Server

Celtic Knot
05.2024 - 08.2024

Server

D'Marcos Italian Restaurant
02.2023 - Current

Bachelor of Arts - International Relations

Michigan State University

High School Diploma -

Stoney Creek High School

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