Madeleine Schaaf
Monument,CO
Summary
Detail-oriented esthetician with strong written and verbal communication skills, client consultation experience, and a focus on personalized skincare support. Experienced in coordinating schedules, reviewing client records, and recommending services that improve client satisfaction and retail results.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Lead Licensed Esthetician
Studio105 the Salon and Spa
Monument, CO
03.2025 - 01.2026
- Advised clients on skin concerns, developing personalized treatment plans to enhance skin health and client satisfaction.
- Identified and recommended additional services or products aligned with client needs, increasing overall client engagement.
- Provided facials, waxing, and skincare services for salon and spa guests.
- Trained junior estheticians on service standards and spa procedures, fostering a consistent and high-quality client experience.
- Reviewed client records to support accurate treatment history and preferences.
- Kept skincare product knowledge current to support retail recommendations and client questions.
- Monitored daily bookings and adjusted schedules based on demand.
- Worked with team members to deliver strong customer service experiences.
- Prepared treatment rooms and sanitized equipment between appointments.
Lead Operations Manager
Studio105 the Salon and Spa
Monument , CO
11.2024 - 03.2025
- Supervised salon and spa daily operations across service areas and front desk.
- Lead the team in marketing operations to introduce the salon's brand and encourage engagement and bookings.
- Coordinated appointment schedules for stylists, estheticians, and guest service staff.
- Managed inventory for retail products, backbar supplies, and treatment room essentials.
- Resolved client concerns with calm communication and professional service recovery.
- Supported staff scheduling, shift coverage, and workflow coordination during busy periods.
- Processed payments, handled cash, and maintained accurate daily transaction records.
- Analyzed customer feedback data to identify areas for improvement in product quality or service delivery.
Education
Esthetician Licensure -
Beautiful You Skincare Academy
Littleton03-2025
Skills
- Advanced skincare techniques
- Body treatment services
- Client consultation
- Client relationship management
- Inventory control
- Front Desk Operations
- Team leadership
- Team Leadership
- Customer Service
- Effective written and verbal communication
Certification
- Manual Resurfacing Certification - Beautiful You Skincare Academy, 06/2025
- Esthetician License - Beautiful You Skincare Academy, 03/2025
Timeline
Lead Licensed Esthetician
Studio105 the Salon and Spa
03.2025 - 01.2026
Lead Operations Manager
Studio105 the Salon and Spa
11.2024 - 03.2025
Esthetician Licensure -
Beautiful You Skincare Academy