Madeleine Schwartz
Stroudsburg,PA
Summary
Professional and knowledgeable customer service representative versed in administrative support and customer service. Offering over seven years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Aiming to use proven skills to effectively fill the Customer Service Representative position that is available.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Benninger Insurance Agency
05.2021 - 09.2022
- Successfully manages information using AgentExchange and multiple other program software, including sign-in, customer policies, and billing with 100% accuracy
- Performed professional reception service and manages front waiting room, ensuring clients are comfortable
- Work effectively and efficiently in managing multiple priorities in extremely fast-paced work environment.
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
Library Clerk
Eastern Monroe Public Library
03.2019 - 05.2021
- Responsible for opening and closing multiple locations and performing all duties in between without supervision
- Assisted circulation coordinator and Access Services director in overseeing work activities
- Provided assistance with general circulation and reference questions for all patrons
- Organized library materials and information, especially by performing stacks maintenance tasks and projects, such as shifting, relabeling of end caps, and determining shelving adjustments
- Operated wide range of equipment and programs including: scanner, photocopier, fax machine, computer, database software, networked databases, program upgrades, and more
- Excelled in recommendations catered to what patrons may be looking for.
Certified Yoga Instructor
Lake Naomi Community Club
09.2018 - 03.2020
- Lead classes for all skill levels, from beginner to advanced
- Paid attention to needs of each student throughout each class
- Instructed students on how to safely get into poses and how to breathe correctly
- Shared knowledge of yoga and helps to resolve any doubts regarding physical and spiritual aspects of yogic practice
- Worked one on one with students to nurture their motivation and enhance their personal performance goals
- Ability to listen to feedback and make changes based on feedback from participants.
- Managed over ten clients per session
- Led up to two class per week
Certified Yoga Instructor
Camp Pocono Pines
06.2018 - 08.2019
- Designed yoga class sequences and integrated lesson plans
- Maintained positive relationships with students and immediately addressed any concerns
- Promoted a calm, welcoming, and positive atmosphere for all students
- Challenged students while remaining sensitive to their individual needs and goals at all times
- Created practices that are structured yet designed to permit the flexibility to meet the needs of individual clients
- Taught the basic concepts and continuing progression of a regular yoga practice to youth with no previous yoga experience.
Sales Associate
Guess Factory
06.2017 - 03.2018
- Recommended new product to customers, resulting in a 50% in add-on business
- Monitored customer preferences to determine focus of sales efforts
- Designed displays to make the store experience interactive and engaging
- Placed special orders and called other stores to find desired items
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Trained employees to ensure productive and efficient staffing.
Sales Associate/Merchandise Associate
Aeropostale
06.2016 - 06.2017
- Recommended merchandise based on customer needs
- Maintained knowledge of current promotions and policies regarding payment, exchanges, and security practices
- Maximized the space and layout of the store visually to ensure customer appeal
- Responsible for taking in shipments and making sure the packing slip matched the purchase order
- Replenished floor stock and processed shipments to ensure product availability for customers
- Ensured that all inventory was properly accounted for at all times in order to adhere to loss prevention practices
- Fielded customer complaints and issues with a high success rate of resolution
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
High School Diploma -
AGORA CYBER CHARTER SCHOOL
Bachelor of Arts - Communications
TEMPLE UNIVERSITY
Skills
- Accomplished at conflict resolution
- Skilled at multi-tasking
- Advanced technological knowledge
- PC Proficiency
- Time Management
- Ability to learn quickly
- Verbal and Written Communication
- Customer and Client Relations
- Excellent organizational skills
- 90 WPM
- Business Operations Understanding
- Multi-Line Telephone Systems
Certification
- Certified Yoga Instructor, Boundless Yoga Studio - 2018
Timeline
Receptionist
Benninger Insurance Agency
05.2021 - 09.2022
Library Clerk
Eastern Monroe Public Library
03.2019 - 05.2021
Certified Yoga Instructor
Lake Naomi Community Club
09.2018 - 03.2020
Certified Yoga Instructor
Camp Pocono Pines
06.2018 - 08.2019
Sales Associate
Guess Factory
06.2017 - 03.2018
Sales Associate/Merchandise Associate
Aeropostale
06.2016 - 06.2017
High School Diploma -
AGORA CYBER CHARTER SCHOOL
Bachelor of Arts - Communications
TEMPLE UNIVERSITY
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