Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Madeleine Shepherd

General Manager
Phoenix,AZ

Summary

General Manager at Orangetheory Fitness, excelling in effective team management and process optimization. Skilled in cultivating strong client and team relationships, driving sales growth and enhancing employee satisfaction. Recognized for fostering a collaborative environment and implementing strategies that significantly boosted profitability and operational efficiency.

Overview

12
12
years of professional experience

Work History

General Manager

Orangetheory Fitness
05.2025 - Current
  • Manage the growth and success, as well as, the areas of growth for a franchise of three fitness facilities in the phoenix area.
  • Manage a diverse team of sales managers to encourage and foster a positive work environment and high employee satisfaction.
  • Develop and implement strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Manage scheduling and commission structure for teams of ten to fifteen sales representatives at a time.
  • Formulated policies and procedures to streamline operations.

Studio Manager/Head Coach

Orangetheory Fitness
06.2022 - 05.2025
  • Manage a sales team and a team of fitness instructors at once facility in the phoenix area.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including facility cleanliness, staff management and quality of customer service.
  • Lead and facilitated fitness classes with concise and clear direction for our clients.
  • Maintained studio equipment, including security cameras, microphones, fitness equipment and computers, to limit schedule disruptions.

Head Coach

Orangetheory Fitness
10.2020 - 06.2022
  • Organized and led fitness clinics and workshops in order to enhance client's results.
  • Fostered a positive team environment with clear communication and motivational techniques for fellow coaches.
  • Maintained strong relationships with local businesses, schools, and influencers for program partnerships, and business to business growth.
  • Coached a range of class variations and varying schedules in order to adapt to client request trends.

Studio Manager

Orangetheory Fitness
02.2019 - 10.2020
  • Coordinated daily studio operations, including scheduling, sales staff management and customer service.
  • Supervised sales staff for timely, accurate and high-quality task completion.
  • Facilitated communication between upper management, staff and vendors for smooth project processes.
  • Recruited, trained, and developed high-performing and customer-focused teams.
  • Boosted team morale and productivity through regularly scheduled one-on-one check ins with staff members.

Assistant Studio Manager

Orangetheory Fitness
05.2018 - 02.2019
  • Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
  • Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
  • Conducted market research to stay informed about industry trends and competitor activities helping the studio remain competitive.
  • Participated in networking events to build relationships and partnerships within the local community, providing a positive brand presence.

Sales Representative

Orangetheory Fitness
02.2017 - 05.2018
  • Complete daily quotas and expectations for prospect or lead out reach.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through "warm" calling, prospecting, and relationship building with other local businesses.
  • Assisted in the cleanliness and upkeep of the facility's appearance.

Teacher's Assistant (Seasonal)

Summit Early Learning Center
06.2013 - 07.2013
  • Supported the lead teacher in completing daily planning and organizational tasks before students arrived.
  • Provided assistance in learning programs, playtime activities, and nap time schedules.
  • Assisted in overseeing the safety and well being of each student in attendance.
  • Encouraged and fostered a positive environment for children to learn, grow, and prosper in.
  • Assisted in food preparation and distribution with proper safety procedures, regarding food allergies.

Education

Aesthetician Certification - Aesthetics

East Valley Institute of Technology
Mesa
05-2018

High School Diploma -

IQ Academy of California
Los Angeles, CA
05-2016

Skills

  • Effective team management
  • Conflict resolution
  • Process optimization leadership
  • Supportive group participant

Accomplishments

  • Coached over 5,000 group fitness classes.
  • Organized and led quarterly group clinics to help enhance clients results.
  • Assisted in the pre-sale and successful opening of four fitness facilities in the Phoenix area.
  • Driven sale rep with a proven track record of generating one million dollars in revenue.

Timeline

General Manager

Orangetheory Fitness
05.2025 - Current

Studio Manager/Head Coach

Orangetheory Fitness
06.2022 - 05.2025

Head Coach

Orangetheory Fitness
10.2020 - 06.2022

Studio Manager

Orangetheory Fitness
02.2019 - 10.2020

Assistant Studio Manager

Orangetheory Fitness
05.2018 - 02.2019

Sales Representative

Orangetheory Fitness
02.2017 - 05.2018

Teacher's Assistant (Seasonal)

Summit Early Learning Center
06.2013 - 07.2013

Aesthetician Certification - Aesthetics

East Valley Institute of Technology

High School Diploma -

IQ Academy of California

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Madeleine ShepherdGeneral Manager