Madeleine West
Sebastopol
Summary
Detail-oriented hospitality professional with over five years of experience in fine dining, recognized for delivering exceptional customer service in fast-paced, high-expectation environments. Adept at multitasking, problem-solving, and maintaining composure while managing challenging situations with professionalism. Proven ability to anticipate guest needs, coordinate reservations and seating, support team operations, and uphold the highest standards of cleanliness and safety. Known for creating welcoming, memorable dining experiences while contributing to efficient service and overall restaurant success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Fundraising Volunteer
Khom Loi
Sebastopol
08.2023 - Current
- I am volunteering, by serving at local wine bars to help raise money for the fires currently happening in Maui.
- I am a competitive swimmer (swimming in college), so I spend a lot of my summer's teaching kids how to become more comfortable in the water.
Hostess/Server Trainer/Server
Khom Loi
Sebastopol
02.2021 - Current
- Maintained a clean and neat workplace and dining room area.
- Helped with seating arrangements, menu selections, and special requests of customers.
- Monitored dining room activity to ensure compliance with health regulations.
- Communicated clearly with servers regarding guest needs or requests.
- Ordered or requisitioned supplies and equipment for tables and serving stations.
- Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register.
- Answered questions about menu items, specials, and other restaurant information.
- Managed reservations for large groups or special events within the establishment.
- Helped FOH team members, maintain positive working relationships.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Recorded and prepared to-go orders.
- Utilized problem-solving skills to handle any issues that arose during shifts.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Closed out the podium at the end of the shift and maintained order and organization.
- Recommended wine pairings to complement menu selections effectively.
- Collaborated with kitchen staff to ensure timely service and presentation.
- Maintained knowledge of wine varieties and regions to inform guests.
- Managed wine inventory, ensuring optimal stock levels and organization.
- Trained new staff on wine service protocols and customer interaction techniques.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.
Telemarketing Sales Representative
Khom Loi
Sebastopol
03.2020 - 06.2020
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints efficiently, ensuring satisfaction on both sides.
- Obtained customer information such as name, address, and payment method and entered orders into computers.
- Employed persuasive communication skills when selling products or services over the phone.
- Performed outbound calls in order to generate leads and follow up on existing customers.
Education
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Sonoma State University
Rohnert Park, CA 08.2025 - 02.2026
Skills
- Exceptional customer service and guest relations
- Advanced communication and active listening
- Conflict resolution and problem-solving under pressure
- Strong multitasking and time management
- High attention to detail and accuracy
- Team collaboration in fast-paced environments
- Ability to anticipate guest needs and deliver personalized experiences
- Professionalism and polished presentation
- Adaptability and quick decision-making
- Sales techniques and upselling strategies
- Extensive menu knowledge and ability to explain complex dishes
- Food and wine pairing recommendations
- Handling high-value transactions responsibly
- Maintaining composure in high-stress situations
- Organizational skills and task prioritization
- Emotional intelligence and interpersonal awareness
- Training and mentoring new staff (if applicable)
- Accountability and reliability
- Creating memorable guest experiences
- Working efficiently while maintaining high service standards
Volunteer Experience
Fundraising, Sebastopol, CA, Khom Loi, 08/01/23, Present, I am volunteering, by serving at local wine bars to help raise money for the fires currently happening in Maui. I am a competitive swimmer (swimming in college), so I spend a lot of my summer's teaching kids how to become more comfortable in the water.
Affiliations
- Olympic track swimmer who is training for Olympic trials for LA 2028
Timeline
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Sonoma State University
08.2025 - 02.2026
Fundraising Volunteer
Khom Loi
08.2023 - Current
Hostess/Server Trainer/Server
Khom Loi
02.2021 - Current
Telemarketing Sales Representative
Khom Loi
03.2020 - 06.2020