Madelene Bridgeforth

Oversaw daily operations of residential homes, ensuring a safe, supportive, and well-managed environment for residents and staff.

Key Responsibilities:

• Supervised residential programs, ensuring compliance with policies and safety regulations
• Managed, trained, and scheduled staff; monitored performance and provided leadership
• Supported residents’ well-being by addressing concerns and promoting positive behaviors
• Maintained accurate documentation, including incident reports and resident records
• Coordinated maintenance, inspections, and repairs to uphold a safe, clean environment

• Implemented security protocols and enforced truancy policies, reducing incidents and improving attendance by 46%
• Applied stress and anger management techniques, decreasing behavioral incidents
• Enforced discipline procedures, managing 30+ student cases weekly, including warnings and suspensions
• Monitored and intervened in at-risk behaviors, contributing to reduction in safety incidents
• Assessed and responded to emergency situations monthly, ensuring timely and effective resolution
• De-escalated high-risk situations, preventing escalation and maintaining a safe environment
• Maintained a 100% compliance rate with safety protocols and incident reporting standards

• Managed front office operations, ensuring efficient patient flow and administrative accuracy
• Performed clerical and administrative tasks, maintaining organized records and documentation
• Greeted and assisted 20+ patients daily, delivering courteous and professional customer service
• Entered and verified patient demographics
• Prepared and updated patient charts to support timely and effective physician care
• Handled daily calls, providing information on services and scheduling appointments
• Processed patient check-ins/check-outs, collected co-payments, and scheduled follow-up visits
• Entered charges and maintained billing records in medical office software systems
• Assisted patients with completing forms and documentation, improving workflow efficiency