Vanessa Trice
Vernon
Overview
28
28
years of professional experience
1
1
Certification
Work History
Residential Manager
Options Unlimited
02.2019 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
Lead Ophthalmic Technician
Retina Group PC
01.2017 - 01.2019
- Manages daily technician-patient flow, while assuring front desk duties are being executed.
- Provides essential patient care and problem solving tactics.
- Assists in numerous daily preparations of patient injections and laser procedures.
- Assures equipment performance and medical supplies are available.
- Performs, complete external slit lamp examinations, visual acuity, tonometry (applanation or with tonopen), lensometry OCT (Heidelberg Spectralis); Optos imaging; HVF; MAIA, VEP, ERG, Fluorescein Angiography.
- Assesses flow of practice and recommends and implements staffing changes as necessary to continue practice operations.
Lead Ophthalmic Technician – Department of Ophthalmology
Scheie Eye Institute
01.2001 - 01.2017
- Company Overview: University of Pennsylvania Health System (PENN Medicine) Ivy League university health system focusing on academia, research and evidence-based healthcare.
- Managed daily clinical operations precisely patient flow; technician training and schedules. Making patient appointments, using service-lines to obtain referral sources.
- Served as Practice Supervisor for satellite office under direction of the off-site Administrator of Practice Operations not limited to progressive discipline, staffing, payroll and hiring decision input.
- Completed preoperative surgical paperwork, and insures medical supplies are in stock.
- Specialized in areas of glaucoma, retina, uveitis, cornea, ocular-plastics, and photography.
- Performed precise refractions (with trial frames or phoropter), complete external slit lamp examinations, visual acuity, tonometry applanation, tono-pen, and lensometry.
- Proficient in equipment performance, not limited to performing HVF; GDX/HRT; OCT (Heidelberg Spectralis, Topcon and Zeiss), fundus photography with Fluorescein Angiography, MAIA, VEP, ERG, and Optos imaging.
- Managed Resident Clinic, and preparation of surgical procedures including lasers and injections.
- Served as a member of the Scheie Eye Institute Engagement Committee created to improve patient experience, and employee to patient communication. Also influencing the practice of AIDET.
- Performed analysis of Press Ganey, Tracers, and other data material from EMR systems for Quality Assurance and Risk Management purposes with managers, staff and regulatory compliance.
- Monitors the practice’s regulatory compliance, licensure, and accreditation standards meeting JCAHO and DOH requirements.
- Promptly follows through and handles all escalated customer inquiries to meet the needs of patients and initiates recovery in-order to ensure optimum patient experience.
- Key interface between potential and current patients, vendors, and the medical, technical and administrative staff of the Department of Ophthalmology at the Scheie Eye Institute.
Ophthalmic Technician
Fichman Eye Center
01.1998 - 01.2000
- Company Overview: Leading General Ophthalmology and Lasik Center
- Assured quality patient care, answering phones, scheduling appointments and medical records.
- Performed ophthalmic history; HVF’s; refractions, with utilization of the Epic.
- Performed EKG preparations and screening potential candidates for Lasik surgery.
Education
B.S. - Healthcare Administration
DeVry UNIVERSITY
Philadelphia, PASkills
- Employee Relations
- Team Leadership
- Staffing Coordination
- Patient Excellence
- Customer Service
- Public Outreach
- Regulatory Compliance
- Practice Management
- Cross-Function Team Building
Affiliations
(Diversified) Certified Ophthalmic Assistant through JCAHPO
Certification
- Microsoft Office Suite
- Windows O/S
- Type 60 WPM
- Operation of multi-line telephone system
- EPIC Electronic Medical Records
- Phlebotomy Certification
Timeline
Residential Manager
Options Unlimited
02.2019 - Current
Lead Ophthalmic Technician
Retina Group PC
01.2017 - 01.2019
Lead Ophthalmic Technician – Department of Ophthalmology
Scheie Eye Institute
01.2001 - 01.2017
Ophthalmic Technician
Fichman Eye Center
01.1998 - 01.2000
B.S. - Healthcare Administration
DeVry UNIVERSITY
Similar Profiles
Tanya RobinsonTanya Robinson
A.D.D. of Youth Case Management & Recruitment at Youth Options UnlimitedA.D.D. of Youth Case Management & Recruitment at Youth Options Unlimited
Brittany JacksonBrittany Jackson
Direct Support Professional at Citizens Options UnlimitedDirect Support Professional at Citizens Options Unlimited
Matthew St. FortMatthew St. Fort
Medical Direct Service Professional at Citizens Options Unlimited-Direct Support ProfessionalMedical Direct Service Professional at Citizens Options Unlimited-Direct Support Professional
Justine De GuzmanJustine De Guzman
OMNI Customer Fulfillment Associate at WalmartOMNI Customer Fulfillment Associate at Walmart
Joseph BooneJoseph Boone
Professional Baseball Player at Blackwell FlycatchersProfessional Baseball Player at Blackwell Flycatchers