Madelene Rouzard
Indianapolis,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for. Highly familiar with service, including competitors and offerings.
Dedicated number with 12450 years of experience collecting. Detailed and speedy when counting cash to balance cash drawer.
Friendly Customer Service with experience working in difficult retail environments. Capable of operating cash registers and performing necessary calculations. Genuine people-person with the ability to mediate various disputes.
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DRC - Test Scorer
Indianapolis, IN
01.2023 - 08.2024
- Compiled customer feedback and recommended service delivery improvements to management.
- Helped 30 customers every by approaching conversations with positive attitude and action
- Entered customer interaction details in software to track requests, document problems and record solutions offered.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Assisted call-in customers with questions and orders.
- Achieved everyday 30 customers and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer information into customized computer system with sotfware to document and organize client records.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
Amazon
Indianapolis, IN
02.2020 - Current
- Counted money in drawers at beginning and end of each shift.
- Handled approximately 20 daily credit and cash transactions for customers with accuracy and speed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Counted cash in register drawer at beginning and end of shift.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
Customer Service Representative
Teleperformance
Indianapolis, IN
01.2022 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended Product or service to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to 35 calls in queue per minute.
Education
Certificate - Cyber Security
Indiana Tech
Indianapolis, INCertificate - Real Estate Agent
Indiana Real Estate Institute
Indianapolis, IN12.2023
Certificates - Medical Assisting
Florida Career College - Miami
Miami, FL05.2018
Miami Edison Senior High School
Miami Florida 06.2017
Skills
- P>Custome Service
- P>Custome Contact
- P>Data Entry
- P>Product Sales
- P>Point of Sale System
- P>Sales
- P>Retail Industry Knowledge
- P>Teamwork/ Collaboration
- P>Product Knowledge
- P>Store Operation
- P>Product upselling
- P>Drawer management
- P>Multi-tasking ability
- P>Customer assistance
- Payroll customer service
- Customer service optimization
- Customer service and support
- Call center customer service
- Verbal and Written communication Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Creole, French and English
Personal Information
Title: Nursing
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
DRC - Test Scorer
01.2023 - 08.2024
Customer Service Representative
Teleperformance
01.2022 - 11.2022
Customer Service
Amazon
02.2020 - Current
Certificate - Cyber Security
Indiana Tech
Certificate - Real Estate Agent
Indiana Real Estate Institute
Certificates - Medical Assisting
Florida Career College - Miami
Miami Edison Senior High School