Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeliene Ojeda

Hanford,CA

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

14
14
years of professional experience

Work History

Hostess / Expo

I-Hop
Hanford Ca, CA
10.2021 - 05.2023
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Assisted servers in bussing tables when needed during busy periods.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.

Cashier/Line Cook

McDonald's
Norco, California
10.2009 - 08.2015
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.

Cashier

Cheveron
Norco , California
07.2014 - 10.2014
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Lee V. Pollard High School
Corona, CA
06-2010

Skills

  • Customer Service
  • Food Running
  • Dining customer service
  • Positive and professional
  • Table Bussing
  • Takeout order processing
  • Greeting guests
  • Cleaning and sanitation
  • Effective customer upselling
  • Food safety understanding
  • Customer service expertise
  • POS Systems
  • Payment Collection
  • Returns processing
  • Merchandise Restocking
  • Staff Training

Timeline

Hostess / Expo

I-Hop
10.2021 - 05.2023

Cashier

Cheveron
07.2014 - 10.2014

Cashier/Line Cook

McDonald's
10.2009 - 08.2015

High School Diploma -

Lee V. Pollard High School

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Madeliene Ojeda