Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciana Almodovar

Bonita Springs,FL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.


Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.


Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.

Overview

3
3
years of professional experience

Work History

Hostess / Expo

Flippers On The Bay
02.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Completed daily side work and opening and closing duties without fail.

Telemarketer

Bath Solutions Etc.
04.2021 - 08.2024
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Food Runner / Expo

British Open Pub
08.2023 - 03.2024
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.

Education

Associate of Arts - Communications

Florida SouthWestern State College
Fort Myers, FL

High School Diploma -

Bonita Springs High School
25592 Imperial Pkwy, Bonita Springs, FL 34135
05.2023

Skills

  • Item Promotion
  • Monetary Transactions
  • Workflow Coordination
  • Front of House Management
  • Menu Memorization
  • Guest Inquiries
  • MarketSharp
  • Script Use

Timeline

Food Runner / Expo

British Open Pub
08.2023 - 03.2024

Telemarketer

Bath Solutions Etc.
04.2021 - 08.2024

Hostess / Expo

Flippers On The Bay
02.2021 - Current

Associate of Arts - Communications

Florida SouthWestern State College

High School Diploma -

Bonita Springs High School
Ciana Almodovar