Madelin Santana-Torres
New Brunswick,NJ
Summary
Reliable Medical Support professional with 3 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, result . Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
5
5
years of professional experience
Work History
Optometric Assistant
In Focus Vision Center
100 Centennial Ave #204, Piscataway, NJ 08854
05.2018 - 01.2023
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Performed developmentally appropriate patient care for optometry patients of all ages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Bachelor of Science - Nursing
Chamberlain University
North Brunswick, NJ05.2023
Skills
- Reading Comprehension
- Clerical Support
- Account Updates
- Answering Questions
- Critical Thinking
- HIPAA Guidelines
- Patient Medical Histories
- Patient Education
- Sterilize Instruments
Languages
Spanish
Native or Bilingual
Timeline
Optometric Assistant
In Focus Vision Center
05.2018 - 01.2023
Bachelor of Science - Nursing
Chamberlain University