Madeline Anderson
Bellevue,WA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. I possess 5 years of proven success as a team leader, where I've effectively motivated, trained, and developed team members to enhance profitability in a fiercely competitive setting.
Overview
7
7
years of professional experience
Work History
General Manager
Goldfish Swim School
Bellevue
04.2019 - Current
- Managed a diverse team of 40+ employees comprising front desk staff, swim instructors, and lifeguards, ensuring effective payroll management, employee scheduling, and training initiatives
- Spearheaded payroll administration, accurately processing payments and maintaining compliance with regulatory requirements
- Developed and implemented comprehensive training programs to enhance employee skills and performance, resulting in improved customer satisfaction and retention
- Conducted regular inventory assessments and implemented streamlined processes to optimize inventory management and reduce costs
- Cultivated strong customer relationships through proactive communication and attentive service, resulting in increased customer loyalty and positive feedback.
Lifeguard Instructor
Ellis and Associates
Seattle
08.2022 - Current
- Led training sessions for lifeguards, providing instruction in first aid, in-water rescues, and high-quality basic life support techniques
- Implemented effective training programs to ensure lifeguards were equipped with the necessary skills and certifications to maintain a safe aquatic environment
- Facilitated certification processes and maintained documentation for lifeguard training, with certifications available upon request.
Receptionist
The Shop Hair Salon
Kirkland, WA
02.2017 - 04.2019
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed light cleaning duties and laundry management.
Education
High School Diploma -
Lake Washington High School
06.2016
Skills
- Leadership and Team Collaboration: Proven ability to work cooperatively within teams, leveraging strong leadership skills to drive projects forward and achieve objectives
- Human Resources Management: Proficient in various HR functions including payroll administration, onboarding processes, and employee development and performance evaluation
- Effective Communication: Demonstrated strong people skills and adeptness in public speaking, facilitating clear and engaging communication in various settings
- Technical Proficiency: Experienced and proficient in utilizing a diverse range of platforms and software including Salesforce, Deputy, Gusto, ADP, CareerPlug, Adobe Photoshop, Adobe Lightroom, Microsoft Excel, PowerPoint, and Word
References
References can be provided upon request.
Timeline
Lifeguard Instructor
Ellis and Associates
08.2022 - Current
General Manager
Goldfish Swim School
04.2019 - Current
Receptionist
The Shop Hair Salon
02.2017 - 04.2019
High School Diploma -
Lake Washington High School