Madeline Ballalatak
Flagstaff,AZ
Summary
Successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Licensed Massage Therapist
Hand And Stone Massage And Facial
10.2021 - 12.2023
- Created client treatment soap records and designed long-term care programs for return clients.
- Maintained clean and professional massage therapy environment for sanitization protocols.
- Educated clients on benefits of massage therapy and importance of self-care.
- Grew cliental with great work ethic, individualized therapy care plans and a positive attitude.
- Helped coworkers by doing laundry, assisted in cleaning rooms when in a rush between clients, and cleaning the break room when there was down time.
- Always trying to improve my personal numbers every month by providing the best care possible to every person I saw. Was awarded 1st place massage therapist of the year in Arizona and 6th place national for Purple Eagle Spas in 2022.
Barista/Server
Hiccups & Churroholic
05.2020 - 09.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Controlled line and crowd with quick, efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Asked customers for feedback, solved problems, provided additional items and made sure they were satisfied throughout their meal
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Jack In The Box
12.2018 - 08.2019
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals, stayed level headed and quick minded while under pressure with lots of customers and low staff.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves, freezer, and refrigerator when new product arrived also labeling expiration dates.
- Replenished condiments, beverages, and supplies when we hit slow periods
Education
Massage Therapy License -
Gateway Community College, Deer Valley Campus
Glendale, AZ05.2021
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2019
Skills
- Customer Needs Assessment
- Stock Replenishment
- Product Sales
- Inventory Control
- Multi-Tasking Strength
- Time Management
- Problem-Solving Skills
- Exceptional Customer Service
- Listening
Timeline
Licensed Massage Therapist
Hand And Stone Massage And Facial
10.2021 - 12.2023
Barista/Server
Hiccups & Churroholic
05.2020 - 09.2021
Crew Member
Jack In The Box
12.2018 - 08.2019
Massage Therapy License -
Gateway Community College, Deer Valley Campus
High School Diploma -
Sunrise Mountain High School
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