Madeline Brandewie
Denver,Colorado
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. In-depth understanding of sales strategy and merchandising techniques. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
6
6
years of professional experience
Work History
Tour Consultant
EF Educational Tours
11.2022 - Current
- Executed a high-volume calling campaign, making 40-70 outbound calls daily to drive sales in Washington, demonstrating strong communication and persuasion skills.
- Established and maintained strong relationships with schools and educational institutions in Tacoma, Washington to understand their specific needs and preferences.
- Contributed to the development of marketing materials and promotional campaigns resulting in travelers enrolled.
- Conducted post-tour evaluations and gathered feedback to identify areas for improvement and implement enhancements for future tours.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
Manager, Bartender
The Post Chicken and Beer
03.2022 - Current
- Conducted hands-on training sessions to enhance the individual's proficiency in crafting signature cocktails, resulting in improved drink consistency and positive customer feedback.
- Resolved customer complaints promptly and effectively, turning negative experiences into positive ones and retaining customer loyalty
- Utilized restaurant management software to streamline ordering processes, inventory tracking, and reporting
- Collaborated with kitchen staff to ensure timely and accurate food and beverage service.
- Maintained a clean and organized bar area, exceeding health and safety standards.
Bartender
Edison Brewing Company
03.2021 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Care Manager
A Renewed Mind
09.2019 - 06.2020
- Responded to and managed crisis situations involving students, providing immediate support and collaborating with appropriate personnel to ensure the safety and well-being of all students.
- Monitored and reported on IEP goals and objectives, contributing to improved student outcomes and compliance with regulatory standards.
- Coordinated community resources for children and families during COVID-19 pandemic
- Conducted assessments to identify students in need of support, creating and implementing individualized case management plans.
- Monitored and tracked student progress, adjusting intervention strategies as needed to achieve positive outcomes.
School Specialist
Empowered for Excellence
07.2018 - 12.2018
- Assisted youth with a mental health diagnosis cope with the stresses of a school day
- Deescalated crises between clients and teachers and other students
- Advocated for clients mental health needs to be considered by school staff
- Maintained a schedule and completed daily billing and note taking within 24 hours.
Education
Master of Business Administration -
Regis University
Denver, ColoradoBachelor of Science in Social Work -
Bowling Green State University
Bowling Green, OhioSkills
- Lead generation
- Time Management
- Adaptability and Flexibility
- Customer Retention
- Client Account Management
- CRM software proficiency
Professional and Leadership Experience
- Ohio Xi Chapter of the National College Athlete Society: Chi Alpha Sigma
- We Are One Team Player Program for Diversity and Inclusion Leadership: A certificate program specifically designed for student-athletes to gain inclusive leadership skills and promote diversity and inclusion
- NCAA Division 1 Volleyball Captain
Timeline
Tour Consultant
EF Educational Tours
11.2022 - Current
Manager, Bartender
The Post Chicken and Beer
03.2022 - Current
Bartender
Edison Brewing Company
03.2021 - 01.2022
Care Manager
A Renewed Mind
09.2019 - 06.2020
School Specialist
Empowered for Excellence
07.2018 - 12.2018
Master of Business Administration -
Regis University
Bachelor of Science in Social Work -
Bowling Green State University
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