Madeline Brinkman
Rochester,NH
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
16
16
years of professional experience
Work History
Communications Specialist
Rochester NH Police Department
06.2014 - Current
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Trainer
National Passport Center
02.2010 - 06.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed individualized training plans to achieve staff readiness.
- Improved employee performance by designing and implementing effective training programs.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Educated clients on proper use of products and systems.
Pharmacy Technician
Hannaford Supermarket
05.2008 - 02.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
High School Diploma -
Farmington Senior High School
Farmington, NH06.2008
Skills
- Customer Service
- Situational Awareness
- NCIC Database
- Employee Supervision
- Public Safety
- Information documentation
- Information Gathering
- Memory retention
- Accuracy and Precision
- Works Well Under Pressure
- Critical Thinking
- Crisis Management
Accomplishments
2018 Communications specialist of the year
Tactical Dispatcher for SWAT team
Timeline
Communications Specialist
Rochester NH Police Department
06.2014 - Current
Trainer
National Passport Center
02.2010 - 06.2014
Pharmacy Technician
Hannaford Supermarket
05.2008 - 02.2010
High School Diploma -
Farmington Senior High School
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