Madeline Butler
Wood-ridge,NJ
Summary
I am a highly proactive manager with 5 years of experience in team leadership. My background includes sales, management and customer service in fast-paced settings. I have experience with team building, upholding brand standards, and working on a cross-functional team. I am a dedicated, hardworking professional with extensive daily planning and operations experience. I am skilled in staff training and development.
Overview
8
8
years of professional experience
Work History
RESTAURANT MANAGER/BAR MANAGER
OLD CHICAGO
08.2019 - 10.2020
- Correctly calculated inventory and ordered appropriate supplies every week.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Occasionally worked on the front line and wherever help was needed throughout the restaurant, planned menus, and hosted monthly launch parties.
BASIC TECHNICIAN & CUSTOMER SERVICE REP.
TOTAL SYSTEM SERVICES (TSYS)
09.2018 - 04.2019
- Highly experienced in troubleshooting and performing diagnosis on malfunctioning equipment.
- Worked as part of a team to ensure proper functionality of call flow as well as worked individually to manage front desk tasks
- Managed phone calls, maintained current detailed knowledge of client’s products and services, and analyzed communication needs to maximize service and technical departments.
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2016 - 04.2019
- Executed store operations and procedures, anticipated store needs, collaborated with upper management as well as made positive relations with the shift team and new hires which I brought on board
- Followed up with the team to ensure company success as well as individual growth in customer service
- Upheld proper training and execution in following Starbucks operational policies, procedures, health, safety, and sanitation guidelines.
ACTIVITIES DIRECTOR
CALEY RIDGE ASSISTED LIVING
10.2015 - 09.2016
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities for residents ranging in age from 55-95.
- Planned and designed monthly calendars which were distributed throughout the nursing home.
- Maintained budget for Activities Department including entertainment, supplies, additional food items, and special events.
ACTIVITIES & MARKETING DIRECTOR
ABBOTT HOUSE LLC
03.2013 - 09.2015
- Hired personnel, documented and reported employee performance, provided feedback, and provided mentorship and ongoing support to department employees
- Conducted intake interviews of residents, tours of the facility, and maintained a balance of programs
- Coordinated transportation needs, monthly calendars, contracts as needed, and implemented policies
- Maintained adequate monthly activity supply and equipment inventory to meet needs and interests of residents and to run appropriate activity programs
- Advised and instructed activity assistants on how to create and lead new and innovative activity programs ranging from 9-80 people.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Education
General Education -
Red Rocks Community College
Denver, CO2016
General Education -
Oakton Community College
Des Plaines, IL2012
General Education -
College of Lake County
Grayslake, IL2010
Skills
- Problem Solver
- Resourceful
- Organization
- Ability to navigate computerized data systems
- Active Listening
- Point Click Software
- Microsoft Suite
- Operations Management
- Staff Management
- Recruitment
- Menu development
Timeline
RESTAURANT MANAGER/BAR MANAGER
OLD CHICAGO
08.2019 - 10.2020
BASIC TECHNICIAN & CUSTOMER SERVICE REP.
TOTAL SYSTEM SERVICES (TSYS)
09.2018 - 04.2019
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2016 - 04.2019
ACTIVITIES DIRECTOR
CALEY RIDGE ASSISTED LIVING
10.2015 - 09.2016
ACTIVITIES & MARKETING DIRECTOR
ABBOTT HOUSE LLC
03.2013 - 09.2015
General Education -
Red Rocks Community College
General Education -
Oakton Community College
General Education -
College of Lake County
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